Here is the recording of the webinar I told you about recently, with themes from my book Measures of Success.
What is “management by emoji?”

How are the mindsets and methods of “Process Behavior Charts” a better method?
I hope the webinar is a clear and compelling introduction to some of these topics.
From the Q&A:
Can you save time by not reacting to every up and down in a metric? Can you repurpose that time toward meaningful and sustainable improvement? That's what my book is about…
Thanks or checking it out. What questions do you have? Please leave a comment below…
Please scroll down (or click) to post a comment. Connect with me on LinkedIn.
Let’s build a culture of continuous improvement and psychological safety—together. If you're a leader aiming for lasting change (not just more projects), I help organizations:
- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
Interested in coaching or a keynote talk? Let’s talk.
Join me for a Lean Healthcare Accelerator Trip to Japan! Learn More
