Should You Engage Your Employees in Continuous Improvement?


Here's a fun video that I created for KaiNexus, based on this clever flow chart.

The answer, most always, is YES! If your employees are human and you really want to improve, you should engage your employees in improving safety, quality, customer satisfaction, and your bottom line.

And KaiNexus can help.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Ville Kilkku says

    An old meme could be altered to deliver this message too:

    “What happens if we let our employees improve their work?”

    “What happens if we don’t?”

    1. paul teunissen says

      I can’t agree more. Having started a lean programme with an oil major in front/back office environments driving the programme to a success it was all about engagement and change mindset of both senior management and operations by demonstrating tangible results and solutions. CI can’t work without people’s overall buy in. It is a mind set

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