Podcast #207 – Chris Jerry, The Emily Jerry Foundation, on Preventing Systemic Medical Errors


MP3 File (run time 49:30)

jerry small

Episode #207 is part two of my conversation with Chris Jerry, founder of The Emily Jerry Foundation.  The foundation was created in the aftermath of the tragic death of his daughter, Emily – a preventable medical error caused by a number of factors and bad systems. You can read Emily's story here.

In the first part (Episode #203), Chris told the story of what happened. In part two, we talk about topics including:

  • A systems view vs. blaming an individual
  • Chris skipping over the “anger” phase of grief
  • Why his barber required more certification than a pharmacy tech compounding medications?
  • Emily's Law” was passed in 2009 in Ohio and he's working on this nationally
  • How he learned his ex-wife pursued the criminal charges against Cropp
  • Publicly forgiving Cropp and meeting him face to face for the first time
  • How we're all fallible and capable of making a mistake
  • All of the elements of the system have to fit together and work together
  • Differences between advances in automotive safety over time and healthcare safety
  • Warning people without demonizing the individuals
  • The importance of patient and family involvement
  • How to reduce hospital acquired infections – hand washing!
  • How much progress is being made in the patient safety battle?
Emily Jerry

For a link to this episode, refer people to  www.leanblog.org/207.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.  You can also listen via Stitcher.

Chris Jerry and Eric Cropp together:

The full “Surfing the Healthcare Tsunami” Video:

Podcast eBook:

You might also be interested in an eBook with transcripts from some of my favorite podcasts:

Feedback & Comments:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. […] be interviewed on a Fox News Channel program about medical errors. You can read or listen (here and here) to my podcasts with him, where he talks about the sad case of his daughter’s death, his […]

  2. […] As I posted last month, I was incredibly thankful to be interviewed for Part 1 of Emily’s Story on Mark Graban’s LeanBlog.org. If you are new to the site or missed that episode, click here to listen to Part 1. […]

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