Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Podcast #201 – WorkOut Process at Mary Greeley Medical Center


MP3 File (run time 37:21)

Joining me for episode #201 are Ron Smith, a Process Improvement Coordinator/Lean Facilitator at Mary Greeley Medical Center (in Iowa) and Suz Kaprich, a consultant with KaiNexus (disclosure: I'm on the management team of KaiNexus and have an ownership stake in the company).

Today, they are talking about a three-month “WorkOut” process that Ron and Suz ran recently at the hospital. Given the challenges in today's healthcare environment, the focus was on cost reduction and financial benefits, but they of course made improvements to the timeliness and quality of patient care, as well. The total financial impact, validated by finance, was about $800,000 in that time. The goal was not just to drive short-term improvements, but to also demonstrate how improvement was possible… to help spark a culture of ongoing continuous improvement.

Through the course of the WorkOut, Mary Greeley Medical Center used the KaiNexus web-based continuous improvement platform to facilitate and track their improvements and results and they remain a customer of KaiNexus for their ongoing improvement efforts.

mgmc kainexus

For a link to this episode, refer people to

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.  You can also listen via Stitcher.

More info and links related to this podcast:

Learn about a previous WorkOut that Suz facilitated (using the KaiNexus system) while working at Vanderbilt University Medical Center:

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Watch a webinar, given by Suz, that talks more about the WorkOut process and includes a demonstration of how our platform supports that work. Blog posts written by Suz about the Mary Greeley WorkOut:

Learn more about how KaiNexus can help you with a WorkOut.


You might also be interested in an eBook with transcripts from some of my favorite podcasts:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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  1. […] Podcast #201 – WorkOut Process at Mary Greeley Medical Center […]

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