Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Podcast #97 – Bob Sutton, PhD, “Good Boss, Bad Boss”

suttonEpisode #97 is a discussion with Bob Sutton, a Stanford University Professor of Management Science and Engineering and the best-selling author of The No A-hole Rule: Building a Civilized Workplace and Surviving One That Isn't. Other books by Bob include The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action and Weird Ideas That Work: How to Build a Creative Company.

Here, we talk about his new book, due out in September, called Good Boss, Bad Boss: How to Be the Best… and Learn from the Worst.

Click to play:

MP3 File  (run time 26:29)

In this podcast, the conversation weaves through Toyota, HP, Intel, Southwest and other companies as well find parallels and complements between different management approaches, including Lean. Stay to the end to find out what company Bob thinks is surprisingly good and weeding out “A-holes” from their organization.

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To point others to this, use the simple URL: You can find Bob and his blog at

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can use the player (use the VCR-type controls) at the top of the post to listen to a “streaming” version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban.” Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

  1. […] Podcast #97 – Bob Sutton, PhD, “Good Boss, Bad Boss” by Mark Graban […]

  2. […] professor Robert Sutton and his book (and philosophy) called “The No A**hole Rule” (listen to my Podcast with Sutton here). I’m a strong proponent of a “zero tolerance” policy for a**holes, regardless of […]

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