“Strategy Deployment” Online Video Education from John Toussaint


One project I'm involved with at the LEI is an online video education event on the topic of “strategy deployment,” confusing known also as “hoshin kanri” or “hoshin planning” or “policy deployment.” I know, let's pick a name already. This online education experience features John Toussaint, M.D. and a number of leaders from ThedaCare. You'll get to see their process, via video, and you'll get to submit questions for a live Q&A session.

You can read more about the two-part online event and see a video preview at our newly redesigned Healthcare Value Leaders website.You can also see the preview video below:


I know not all of you will be interested in the topic, or the price, but I hope you will take a look if you're interested in strategy deployment in healthcare or even in manufacturing. ThedaCare learned this method from manufacturing, it would be interesting to see what a manufacturer could learn from a health system.

One aspect of this online education event is a live 60-minute video Q&A, where John will be broadcasting live from the senior leadership team “visual room” at ThedaCare. We are using a paid private-label version of the “ustream.tv internet video streaming service (the public, free version shows ads). This is pretty amazing technology, we've used it to do a first run of this event format for our Network and it worked really well. We are going to use more video streaming experiments to help connect our Network members over time.

So maybe we can discuss a number of things here — are you using strategy deployment in your organization, regardless of what you call it? What do you think of possibilities with streaming video? All you need, really, is a laptop and a camcorder or even just an iPhone.

How might you use this technology in a large organization? Virtual video gemba visits? Broadcast talks by leaders or broadcast training within your organization? I think there's a lot of great opportunity to use this technology not because it's neat technology, but because it can serve a really powerful purpose…

Any feedback on that idea or on the Toussaint strategy deployment event? Post a comment or click “Contact” in the top menu.

Thanks to other bloggers who have spread the word:

And, of course, John Toussaint's own blog.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. It is an interesting concept, I am excited to hear about the results. As you are very well aware, in the Lean Leaders club at USU we tried to use technology to bring various people to us for presentations. I think that it was beneficial, but better technology would definately improve the experience. It was fun to see you and Bob Emiliani while sitting in a classroom in Utah, and I think it was an excellent way to get experience from all over the country to a campus club. It will definately be interesting to see what happens in the education world and how technology influences it in the next few years.


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