Dr. Deming’s Role of a People Manager
I stumbled across these notes I had taken about 8 or 9 years ago based on a video lecture from Dr. Deming:
W. Edwards Deming – The Role of a People Manager
Lecture Notes 8/13/1990
- A manager and his people understand the meaning of a system and how the work of his group may support these aims.
- A manager works in cooperation with preceding and following stages toward optimization of the efforts of all stages.
- She understands that all people are different from each other and tries to create for everybody interest, challenge, and joy in work. Improvement and innovation are her aim.
- He acts as a role model and as an unceasing learner.
- She is a coach and counsel, not a judge.
- He understands a stable system, including what to do about mistakes and failures of people and how to help them.
- She has three sources of power 1) Formal 2) Knowledge 3) Personality.
- He will study results with the aim to improve his work.
- Another aim is to learn whom, if anybody, is outside the system, and in need of special help.
- He creates trust. This takes time. Give your word and follow up on it.
- She does not expect perfection.
- He listens and learns without passing judgment.
- She understands the benefits of cooperation and the losses from competition between people and between groups.
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.
- Katie Anderson Discusses Larry Culp's AME Keynote and Their Fireside Chat - November 30, 2022
- GE's Larry Culp on Making it Safe for Bad News to Flow to the CEO (or Other Leaders) - November 29, 2022
- Learn How to Reduce Nursing Turnover and Attrition in Healthcare — Free Webinar - November 28, 2022