Dr. Deming’s Role of a People Manager

I stumbled across these notes I had taken about 8 or 9 years ago based on a video lecture from Dr. Deming:

W. Edwards Deming – The Role of a People Manager
Lecture Notes 8/13/1990

• A manager and his people understand the meaning of a system and how the work of his group may support these aims.
• A manager works in cooperation with preceding and following stages toward optimization of the efforts of all stages.
• She understands that all people are different from each other and tries to create for everybody interest, challenge, and joy in work. Improvement and innovation are her aim.
• He acts as a role model and as an unceasing learner.
• She is a coach and counsel, not a judge.
• He understands a stable system, including what to do about mistakes and failures of people and how to help them.
• She has three sources of power 1) Formal 2) Knowledge 3) Personality.
• He will study results with the aim to improve his work.
• Another aim is to learn whom, if anybody, is outside the system, and in need of special help.
• He creates trust. This takes time. Give your word and follow up on it.
• She does not expect perfection.
• He listens and learns without passing judgment.
• She understands the benefits of cooperation and the losses from competition between people and between groups.