Hi everyone — sorry there was no post this morning, my flight home landed at 1 am and I was exhausted this morning, taking it sort of as a vacation day.
I have a lot of blogging to catch up, so look for more over the weekend and next week.
Later this afternoon, our friend Jamie Flinchbaugh and I are going to try the first LeanBlog video podcast. We're going to talk about coaching and the role that plays in leading Lean transformations. Stay tuned for that, I'll try to get that turned around and on the website ASAP, our “beta” version of a video podcast.
As a separate discussion point… I was doing some Lean training yesterday and one of the major topics of discussion was about getting people to buy into standardized work. If you're “going live” with a new process, ideally you'd have 100% consensus from the team about the new process… do you wait for that 100% consensus before starting (which might take a long time) or do you get started with 80% of the staff being on board, assuming that the better results of the new process will get the rest to buy in… or, as a last result, you can use your formal authority as manager to say “you must follow this new process.”
There's a lot of nuance here… the fine balance about when to get input versus when to be directive as a manager. If you do tell people “you must follow this process,” I think it's a given that part of that involves explaining “why” the new process is better (for the customer, for quality, etc.) and making sure people have the chance to give input into making that new process better (through kaizen). Thoughts?
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