Why Nobody Likes a Smart Machine – New York Times
Good article here about Donald Norman and his views on some of the poorly designed products and gadgets out there. One of the most influential books I've read is his classic, The Design of Everyday Things
It's also very applicable in a Lean context, related to the design of equipment, interfaces, and visual controls. I ran into someone last week, at a hospital, who was a huge fan of the book and often related concepts in the book to things they were trying to do to improve patient safety. Any other fans of the book, or Norman's other books
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Yes! Big fan of that book. It was required reading for a history of the computer class that I had in college. His principals of intuitive design are very applicable to lean from a standpoint of mistake proofing and reducing waste.