Here's an example of a testing lab not following their own industry standard work, an error that “vindicates” (in a way), an Olympic-caliber athlete who had tested positive for performance-enhancing drugs and appealed her suspension.
Jenkins' test results were compromised because both labs analyzing her sample, in Ghent, Belgium and Cologne, Germany, violated an international standard requiring tests be run by two different technicians.
“This addresses a crucial issue emerging in sports law — has the science been done well?” Straubel said. “The standard violated is a safeguard that prevents labs from providing doctored results to mask testing process error or to intentionally harm the athlete's standing.”
So why did this happen?
Asked why both labs would have made the same mistake in using only one technician, Straubel said “They thought the rule was unnecessary and they complied with it in what proved to be an inadequate way.”
I think there' s a good Lean lesson in there — you have to ensure that your employees know “Why” the standardized work is important. Even going back to the Training Within Industry model, it's important to explain “why” key points are important for quality. I'm sure this is quite embarrassing to the labs and potentially lets an alleged cheater back into unfair competition.
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