My Visit with the Lean Dentist, Part 1
Here is a photo of me and Dr. Sami Bahri, the World's First Lean Dentist. I spent the afternoon at his office, observing their “gemba”, talking with him and with his staff. What an incredible afternoon. I still need to absorb it all, but I will write about some highlights and what I saw.
If you zoom in on the photo, you can see some visual controls… a very manual (yet effective) “andon” system that indicates when somebody in a patient treatment area needs assistance. If you need a hint, it's the green cards.
That's good and all, but the Lean Dentist isn't about “Lean Tools.” It's a story of Lean Culture and an amazing spirit amongst all of the employees. It was my privilege to be hosted by them today.
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.
- The Connections Between Joy in Work and Habitual Excellence, via Value Capture￼ - October 5, 2022
- Gerald Harris on Lean Leadership Lessons From Automotive Manufacturing, Consulting, and Healthcare - October 4, 2022
- Oops! Another Mistake During a Webinar About Mistakes - September 30, 2022