Rivethead — GM’s “Quality Cat”


“Rivethead” Excerpts

Yes, the author is a compatriot of Michael Moore. But, that said, he's a former GM assembly worker who has some very funny stories in his book, Rivethead.

The story is from the Flint Assembly plant, circa the 1980's (the era when all cars coming off of the Hamtramack assembly line went to either “major repair” or “minor repair”). Make sure you read far enough to see the weirdest “quality” initiative I've ever heard of, the “Quality Cat.”


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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