Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Rivethead — GM’s “Quality Cat”


“Rivethead” Excerpts

Yes, the author is a compatriot of Michael Moore. But, that said, he's a former GM assembly worker who has some very funny stories in his book, Rivethead.

The story is from the Flint Assembly plant, circa the 1980's (the era when all cars coming off of the Hamtramack assembly line went to either “major repair” or “minor repair”). Make sure you read far enough to see the weirdest “quality” initiative I've ever heard of, the “Quality Cat.”

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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