This cartoon is not inspired by any particular incident or any real health system, but it was based off my random thought about what would happen IF a senior executive really misunderstood the intent of a “Gemba Walk.”
Clearly, gemba walks aren’t about exercise. They’re about observing in the workplace and being present to listen to employees in the spirit of servant leadership. A leader, of course, shouldn’t brush off an employee who wants to talk to them or raise a concern.
I hope your leaders aren’t breaking out the headbands and hand weights…
Are there any “real” gemba walk errors that you’ve seen in your experience?
You can see more of Carrie’s artwork on her Tumblr site: http://theorganconspiracy.tumblr.com/
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