If you know me, you know I’m a huge fan of The Simpsons. The show has been on TV for 25 of my 40 years.
The cable channel FXX is having an “Every Simpsons Ever” marathon, showing all 552 episodes over 12 days.
I’m watching it here and there, especially my favorite episodes from the early to mid 90s.
I’m nobody thinks Nelson, the bully, would be a good Kaizen coach, working with employees on constructive continuous improvement activities, but this clip made me chuckle:
What mistakes does he make?
First, he tells Lisa she’s “doing that the stupid way” (that being drawing lines on the chalkboard for musical notation).
Secondly, he gives her an answer, telling her to use “the deal with the five chalks” (like this).
He does tell her “why” at least (she’ll be able to do it faster). Nelson ignores the quality aspect of drawing five equidistant, equally straight lines all at once.
Lisa pushes back (there’s some plot and subtext here of her having a crush on Nelson).
Nelson blows her off comment with a “whatever” and walks away.
The next time you go to the Gemba, don’t be a Nelson.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.