I have a new article posted on LinkedIn: “My New Program: Speak Up About “Speak Up for Safety” at GM.”
GM seems to continue their “blame the employees” game, as they’ve suspended two engineers (in my mind, blaming individuals for systemic cultural problems). CEO Mary Barra says that some executives may be punished, but starting from “the bottom up” with the punishments doesn’t sound like a new GM.
I’m skeptical that a “speak up” program will do anything. The problem wasn’t a lack of employees speaking up, but rather a lack of leaders actually listening. A funny commenter, Rod Barnett, suggested that the new GM program should be called “Listen Up for Safety” and should be directed at executives, not engineers.
I recently shared a “speak up” story about quality and, in the new LinkedIn piece, I share a new personal story about speaking up about employee safety. It includes me having hands placed around my neck in a threatening way. Good times.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.