Rather than Blaming Employees, Managers Must Take Responsibility for Problems – in a Taco Joint, a Hospital, or a Factory
I published a piece on Monday over at LinkedIn as part of their “Influencers” series:
Please check it out and feel free to comment there or here on the blog… The piece starts:
When any organization has quality problems or safety problems, this is clearly (to me) the responsibility of leaders and managers. When you’re the boss, you are (like it or not) responsible for everything that happens in your organization, whether it’s a restaurant, a factory, or a hospital. Sadly, many leaders think they can get away with blaming their employees when things go wrong. This behavior doesn’t improve quality or safety.