I published a piece on Monday over at LinkedIn as part of their “Influencers” series:
Please check it out and feel free to comment there or here on the blog… The piece starts:
When any organization has quality problems or safety problems, this is clearly (to me) the responsibility of leaders and managers. When you’re the boss, you are (like it or not) responsible for everything that happens in your organization, whether it’s a restaurant, a factory, or a hospital. Sadly, many leaders think they can get away with blaming their employees when things go wrong. This behavior doesn’t improve quality or safety.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the Chief Improvement Officer for the technology company KaiNexus.