This is proudly displayed (as it should be) near the register. Click on the image for a larger view.
Why don’t we see similar summaries and information posted in hospital lobbies? What were the most recent deficiencies from the latest accreditation visit from the Joint Commission or another body? The more I think about it, why don’t airlines post similar information about maintenance and other public safety issues?
I know hospitals are complicated… but there are pressing public safety concerns (see the data). Bad kitchen practices and improper food handling can lead to food poisoning and other serious problems. I know there are attempts at online scorecards, like CMS Hospital Compare, but the data is often very incomplete (unlike a health inspector’s website for restaurant inspections). Bad hospital practices can lead to harm and death. Do any hospitals have to post scores similar to what’s required in the window of New York restaurants? Why isn’t the public demanding more transparency?
Of course, I don’t see San Antonio restaurants with bad safety scores posting that in the window as a warning. The news regularly highlights problems… but not really with healthcare. There’s not a weekly feature on hospitals with poor quality track records and hardly anybody ever gets shut down.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.