I’m a critic of traditional suggestion boxes, since they are usually garbage cans for ideas. Boxes collect anonymous complaints (not good) and managers often ignore what’s in the box (not good either).
I thought I had heard it all in terms of bad suggestion box practices, but here’s a new one. As described here, Louisiana State Rep. John Schroder, R-Covington, has set up on online email suggestion box for state employees. OK, I would be skeptical of that already.
The ridiculous rule in this system? “Workers will not be allowed to send suggestions to the email while they are on the clock.”
What the what? You WANT employees using work time to come up with ideas that save your organization money. Toyota even pays OVERTIME for team members to do this. That’s why Toyota is successful with “Kaizen” and Louisiana will probably fail.
On a brighter note, the Connecticut Governor Daniel P. Malloy is directing all state agencies to use Lean.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the Chief Improvement Officer for the technology company KaiNexus.