Thanks to Jamie Flinchbaugh for sending this funny video my way. It’s the comedian Louis C.K. in his show “Louie” (or maybe it’s from the earlier “Lucky Louie“). It’s a clip where, after an initial question, his young daughter does nothing but ask “why” maybe a dozen times.
The interaction illustrates the point I always make, only half jokingly, that if you go beyond the classical Lean “5 Whys,” you end up blaming society and that’s no longer a productive problem solving exercise. Enjoy!
This video also reminds me of an early healthcare client who said she was really bothered by all of the times I would ask “why?” early in our work together. She got used to it and even came to appreciate the need to ask why more often :-)
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus.