Thanks to Jamie Flinchbaugh for sending this funny video my way. It’s the comedian Louis C.K. in his show “Louie” (or maybe it’s from the earlier “Lucky Louie“). It’s a clip where, after an initial question, his young daughter does nothing but ask “why” maybe a dozen times.
The interaction illustrates the point I always make, only half jokingly, that if you go beyond the classical Lean “5 Whys,” you end up blaming society and that’s no longer a productive problem solving exercise. Enjoy!
This video also reminds me of an early healthcare client who said she was really bothered by all of the times I would ask “why?” early in our work together. She got used to it and even came to appreciate the need to ask why more often :-)
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.