On weekends, I like to share videos or fun stuff that gets us thinking. Today, I’m sharing a video with the legendary Dr. Russell Ackoff where he’s speaking at a session moderated by Clare Crawford-Mason, the producer of the outstanding video Good News…How Hospitals Heal Themselves on Lean and systems thinking.
Ackoff makes important points in the video, but he starts with one of the funnier (and unexpected) speaker openings I’ve seen:
Since Ackoff was speaking at the end of a list of distinguished speakers, he said:
“I feel like a pornographic movie that’s being shown to people who just engaged in sex… in short, anti-climax.”
Here is the video:
Some of the notes I took while watching (I’ll leave them unedited):
Failures in improvement programs – comes from not making systemic improvements. A system requires all of the pieces for something to work. You (the person) can write, but your hand alone can’t write.
If a system is taken apart, it loses its inherent properties. A system is not the sum of its parts, it’s about the interactions. Take apart a car into pieces — it’s not a car.
If you take the parts separately, the system as a whole will not be improved. Most programs are focused on the parts, not the whole. — obvious applications to think about when organizations take just some of the pieces or tools of Lean/TPS or other methodologies.
If you study cares from around the world… Take the best engine, the best brakes, etc from different models – you can’t put them together into a working car (or anything close to the best systemic car).
If you don’t know how you would change things when you can do whatever you’d want, how can you know what you’d do with constraints?
Continuous improvement or dis-continuous improvement? You never overtake a leader by copying them and improving in small pieces. You leapfrog people through creativity. Japanese and the automobile – they’ve improved quality, but it’s the wrong kind of quality. Doing things right (Japan) but they’re doing the wrong thing… The automobile is destroying urban life…
Do we have knowledge or wisdom?
My favorite point is the bolded point about being able to rethink a system from scratch. So much of the focus with Lean is often on the “kaizen” piece (or continuous improvement) while we also need “kaikaku” (or discontinuous improvement). I’ve seen both types of improvement in Lean efforts – an initial kaikaku (or redesign of space, processes, and workflow) that’s then followed by ongoing kaizen.
If you have a fundamentally bad system, is tweaking that system really going to lead to the needed change?
Hat tip to ReliablePlant.com for posting the video.
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Coming Soon – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can pre-order today, with shipping expected by June.