I blogged about this a few weeks back, but Toyota has posted an outstanding short video about their work at a food bank, applying lean/TPS principles for social good.
I love particularly how they emphasize that they didn't come in telling people what to do. It was all about analyzing the process and working together to make improvements.
To read more about Toyota and their culture, check out these books:
- The Toyota Way
- Toyota Talent: Developing Your People the Toyota Way
- Toyota Culture: The Heart and Soul of the Toyota Way
Have a Happy Thanksgiving!
How can we apply Lean thinking to improve non-profits and charitable missions?
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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
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A classic example of understanding the importance of TPS’s central pillar. By a simple act of kindness, you win people’s respect and admiration, now none of those using the foodbanks service will be buying a new Toyota anytime soon, but many of the people who volunteer at foodbanks will, by giving their time and help they have won these people’s respect. Overtime the hundreds of little things great companies do for the world around them add up to a powerful relationship, that will help weather any business storm. They offered help to those who needed it, and asked them how they could help, and finished by steering them in the right direction. WIN-WIN-WIN for everyone involved.
They left everyone feeling good about themselves, instead of just having told people what they should do, they help them doit.
Neat video. Good to see Lean principles being used in other areas than just the manufacturing floor or in a hospital.