Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Video of Toyota’s Thanksgiving Kaizen

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I blogged about this a few weeks back, but Toyota has posted an outstanding short video about their work at a food bank, applying lean/TPS principles for social good.

I love particularly how they emphasize that they didn't come in telling people what to do. It was all about analyzing the process and working together to make improvements.

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

2 Comments
  1. Robert Drescher says

    A classic example of understanding the importance of TPS’s central pillar. By a simple act of kindness, you win people’s respect and admiration, now none of those using the foodbanks service will be buying a new Toyota anytime soon, but many of the people who volunteer at foodbanks will, by giving their time and help they have won these people’s respect. Overtime the hundreds of little things great companies do for the world around them add up to a powerful relationship, that will help weather any business storm. They offered help to those who needed it, and asked them how they could help, and finished by steering them in the right direction. WIN-WIN-WIN for everyone involved.

    They left everyone feeling good about themselves, instead of just having told people what they should do, they help them doit.

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