Hat tip to regular blog reader Andrew B. for letting me know that A17 of today's New York Times was a full page ad placed by Seattle's Virginia Mason Medical Center, one of the leading examples of the use of Lean methods in healthcare.
The ad, pictured below, celebrates VMMC being named as one of two “Hospitals of the Decade” as determined by the Leapfrog Group. Click on the ad for a possibly readable view.
As you can see in the chart, VMMC ranks near the top in terms of the Leapfrog quality score AND they are near the top of the “Resource Use” scale – better quality (top notch) at a lower cost.
The ad publicly recognizes the inspiration from Toyota. It says in part:
After looking in vain for outstanding examples of progress to learn from within the U.S. healthcare industry, Virginia Mason leadership ventured very far outside the box.
Their search took them across the world, to Japan, and across industries, to Toyota, where they studied concepts and processes at automobile plants. Medicine and healthcare are obviously quite different than manufacturing cars (or anything else), but management concepts such as continuous improvement and zero-defect processes can be applied to a wide range of human activities.
Virginia Mason began to apply some of those principles to healthcare management and organizational structure. Over the years, Virginia mason leaders crafted what now is known as the Virginia Mason Production System – VMPS.
The ad highlights some of their improvements and results, including:
- Nurses now spend 90% of their time with patients (Mark's note: a good industry benchmark is 30-35% elsewhere)
- Time to report lab results has fallen 85%
- Hospital has saved $1M a year in supply expenses
- Patient safety and quality professional liability insurance cost has fallen 48% from 2004 to 2009
- Medications are now available in 10 minutes instead of 2.5 hours after the physician order was written
Congratulations to Virginia Mason and thanks to them for sharing their story to serve as an inspiration to others.
Again, you can read more about their journey in the new book, Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience and you can read my review of the first three chapters here.
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