By November 13, 2009 1 Comments Read More →

Video Interview with the Lean Dentist

Here is a YouTube video done by the Lean Enterprise Institute with one of my favorite people in the Lean world, Sami Bahri, D.D.S., the “World’s First Lean Dentist” from Jacksonville, FL.

The questions in the video include:

  • Why did you want to find a better way to run a dental office?
  • What business problems were you trying to overcome when you launched your lean conversion?
  • What made you think that the lean principles developed at Toyota could work for your practice?
  • How has your lean transformation benefited your patients?
  • How has lean affected your bottom line?
  • Is the book just for dentists?

I agree with Dr. Bahri that the book is very applicable outside of dentistry. I’ve recommended it to many people as a leadership story, a story about working with a team, and a documentation of a very organic approach to experimentation and finding a method that works best for him. The point isn’t to copy Dr. Bahri – but I hope you’re inspired to take your own journey.

Dr. Bahri is the author of Follow the Learner: The Role of a Leader in Creating a Lean Culture (conflict of interest alert – it is published by my employer, the Lean Enterprise Institute).


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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1 Comment on "Video Interview with the Lean Dentist"

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  1. Ralf Lippold says:

    … the first lean dentist I have seen in my life is Dr. Stephan Bollerhoff, Friedrichstraße 11, Bamberg, Germany.Back in 1991 he was running what we call now a Lean Dentist Office – awesome:-)He just did it and I as a customer was more than happy – no wasted time at all!

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