By November 17, 2009 2 Comments Read More →

LeanBlog Podcast #79 – Eve Yen, CEO of Diamond Wipes

yenEve Yen, founder and CEO of Diamond Wipes, is our guest for episode #79 of the podcast. In this podcast, Eve discusses her company and how manufacturing in the United States provides a strong competitive advantage. While not explicitly “Lean,” Eve articulates a value proposition that any Lean Thinker would recognize: manufacturing close to the customer allows for shorter lead times and, for these products, better quality and freshness. Her strategy also allows for just-in-time delivery and ready customization for customers.

Click to play:


Her story is an inspiring one for many reasons, as an entrepreneur and an immigrant who has made the most of her opportunities in America. Eve believes strongly that manufacturing is critically important for our nation’s economy and she’s working to build her company, serve her customers, and spread that message.

You can read about her story at the following links:

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can use the player (use the VCR-type controls) below to listen to a “streaming” version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to be notified about posts via email. Learn more about Mark Graban’s speaking, writing, and consulting.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

2 Comments on "LeanBlog Podcast #79 – Eve Yen, CEO of Diamond Wipes"

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  1. Jason Semovoski @jwsems says:

    Mark, thank you for taking the time to continue to provide interesting content. I enjoyed Ms. Yen’s interview as it presented a positive business story in a time where all of the media hype is around the negative aspects of business. I also see this as an important lesson to businesses of all sizes who believe the only way to lower expenses is to offshore. We heard this theme repeated many times during the AME conference this year but you can do it by leveraging lean thinking. Its not the easy way but if your goal is to help both your employees and customers, it can been accomplished. Sending manufacturing jobs out of this country is the easy way out for non lean thinkers. Some key points from the interview:1. Production in the US allows shorter lead times 2. Made to order within two weeks where the competition is two to three months 3. They have less inventory, warehouse, and transportation expenses. 4.The lower expenses allow them to pay the higher US wage while creating a fresher product for their customers. They are creating value.

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