What's the Point of Standard if it's Not Followed?
I am at the Ontario Hospital Association ‘HealthAchieve' meeting (giving a talk on Lean Healthcare later on). I saw Dr. Sanjay Gupta present this morning and will post a few notes about his talk – not about “Lean” but there were some “Like Lean” thoughts in his stories.
Speaking of standardized work not being followed (one of the challenges I touch on in my talk), the “Zero Waste” event has these sets of three rubbish bins everywhere. They are labeled “Organics only,” “Plastic/Glass/Metal,” and “Paper only.”
It seems well intended, but the standardized work compliance is very bad. Paper thrown into the organics section, food thrown into the plastics bin. Even a convention center staff member took my plastic bottle and threw it in the wrong bin. I'm not sure what that weird top on the Paper container is supposed to be error proofing against.
Is “Zero Waste” just an empty slogan that sounds nice? I guess the wasted motion of sorting out trash and recyclables isn't eliminated or prevented.
Putting your “lean cap” on, how would you try to solve this dilemma?