Bad Times? Don’t Blame!

Management Tip of the Day :: April 15, 2009 ::

It’s nice to see HBR, for once, spreading the message of Dr. Deming. If you have tough financial circumstances in your company, one of their four tips includes:

Don’t blame. While certain senior managers may be more culpable than others, singling out individuals does not instill faith. Instead of pointing fingers, honestly address the situation and describe a plan of action.

Blame and finger pointing rarely helps. It certainly does not create the team atmosphere that would be required to successfully navigate tough times. Weak leaders blame. Strong effective leaders focus on problems and root causes… focusing on action and improvement rather than blaming or eliminating the “at fault” individual.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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1 Comment on "Bad Times? Don’t Blame!"

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  1. Mike says:

    Fix the problem, not the blame. That little advice goes very far!

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