Here’s a great one to end the day on… Lee Fried has a powerful post over on the DailyKaizen blog. Some unfortunately heartache for him and his family, but an important reminder of why this stuff is so important (and why Lean is so powerful in helping).
Go to his site to read the whole post and the story behind it, but he’s spot on about this (and everything he wrote, actually). Lee said:
I often find myself debating with people within my industry whether standard work can be applied to patient care. I often hear back that it does not apply because “no two patients are the same” or “healthcare is far too complex for standard work” to work. This argument is frustrating and we need to find ways to put to rest. I am sure that every industry has heard the same exact argument about why standard processes can not be applied in their field. I was telling my neighbor about what happened and he confirmed that in his industry (aerospace) twenty years ago it was the same story. “Airplanes are far to complex to be built by standard processes.”
Yes, let’s put the argument to rest. Lean *does* work in healthcare. Standardized Work is saving lives in many ways, including “checklists.” We need more of this in healthcare and fewer obstacles.
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