Tag WSJ

All (6518)3 Strategies (5)30 Rock (5)3P (10)5 Whys (18)5 Whys Survey (10)5S (134)A Lean Guy Reads (13)A.I. (1)A3 (47)A3 management process (1)A3 Open Mic (1)A3 thinking (2)Access (1)Accountability (4)Accounting (13)Ackoff (2)Adam_Zak (8)Admin (1)Adult Education (1)Adult Learning (1)Aerospace (1)Africa (2)Agile (15)AI (37)AI Lean Coach (14)Alaska (3)Alcoa (7)Alfie Kohn (2)Alternate History (1)Amazon (30)AME (6)American Airlines (7)Andon (43)Ankit_Patel (3)Apple (30)April Fool (12)Artificial Intelligence (3)ASQ (8)Auction (2)Audio (197)Audiobook (2)Australia (3)Authentic Conversations (1)Auto Industry (1)Autoliv (1)Automation (6)Automotive (15)Aviation (119)Backlog (10)Bad Systems in the News (8)Bahri (4)Baker (1)Baldrige (7)Balle (10)Banking (3)Bar (2)Bar Rescue (2)Baran (7)Barnas (3)Barnes Jewish (5)Baseball (26)Basketball (3)Batching (2)Batz Foundation (5)Beer Game (1)Being_The_Change (1)Belts (1)Benchmarking (4)Berwick (24)BIDMC (3)Billion Dollar Company (1)biofuels (1)Birth of Lean (2)Blame (160)Bliss (8)Blog Admin (88)Blog_Admin (2)blur (1)BMW (3)Board (1)Bob Emiliani (4)Bodek (76)Boeing (51)Bonini (9)Books (280)Boston (7)Brain (1)Brazil (5)Brophy (1)Buck (2)Burnout (7)business (1)Business Leadership (1)Bussell (1)Byrne (2)C-Suite Leadership (1)Cable (1)Calendar (1)Call Centers (2)Canada (101)Cancer (1)Capacity (1)Cardinal Health (13)Careers (36)Carnival (16)Carrie Schurman (9)Cartoon (7)Castle (5)Catalysis (22)Catchball (2)Cath Lab (1)Cats (1)CEO (184)Certification (1)CFO (1)Challenge (1)Change (57)Change Management (72)Changeover (2)ChangeThis (3)Charity (1)Charts (3)Charts and Graphs (3)ChatGPT (10)Checklist (14)Checklists (61)chemicals (1)Chick-fil-A (3)China (75)China Trip 2016 (6)Chrysler (33)Cincinnati (1)Cleveland Clinic (21)Clinic (1)CMS (1)CNN (1)Coaches (1)Coaching (101)Coffee (7)Collaboration (1)Comedy (5)Command and Control (12)Comments of the Week (1)Communication (2)Communications (8)Community (1)compassion (1)Compliance (1)Condo (4)Conference (1)Conner (1)Construction (6)Consulting (6)Contest (23)Continuous Deployment (1)Continuous Improvement (58)Convis (17)Cooking (3)Corrections (4)Cost (34)cost reduction (1)Costco (1)Countermeasures (1)Covey (7)Covid-19 (54)Covid-19 Pandemic (2)Creative Safety Supply (1)Creative Thinkers (1)Creativity (2)Crisis (1)Critical Strategic Decisions (1)Cross Training (2)Culbert (1)Culture (435)Culture Clash (1)Culture Of Improvement (1)Cunningham (6)Customer (1)Customer Experience (5)Customer Focus (59)Customer Satisfaction (8)Customer Service (12)Cycle Time (1)Dager (2)Daily Management System (5)Dallas (4)Dan Pink (12)Dan_Jones (8)Dan_Pink (13)Danaher (14)Data (1)DC Lean Tour (5)Defect (4)Defects (11)DEI (4)Dell (43)Delphi (13)Demand (1)Deming (490)Denmark (1)Dentist (1)Denver (6)Denver Health (3)Design (11)Design Thinking (5)Detroit (3)Detroit 3 (1)Detroit Three (27)developing solutions (1)DFW (1)Digital (1)DirecTV (3)DMAIC (3)Doctor (180)Don Wheeler (49)Doofus (5)dr (1)Dr. Muda (6)Drucker (2)Dynamic Environment (1)Earthquake (1)Ebola (5)Economics (1)Edmondson (21)Education (34)Efficiency (4)Electric Car (1)Elon Musk (4)Email (2)Emergency (29)Emergency Dept (61)Emil (1)Emiliani (23)Emoji (1)empathy (1)Employee Engagement (17)Employee Voice (1)Empowerment (2)EMR (9)Enabling Bureaucracy (1)Energy (3)Engagement (2)Engand (1)England (46)Entrepreneurship (5)Ephlin (12)Equity (1)Ergonomics (3)Eric Ries (41)Errors (7)Events (6)Everyday Lean (109)Evidence-Based Medicine (1)Excuses (1)Exercise (3)ExperienceChange (7)Experiment (3)Experimentation (3)Eytan (1)Facebook (2)Factory Physics (2)Facts (1)Fail (3)Failure (18)Family (1)Family Guy (1)FastCap (8)Fear (28)Fearless Organization (1)Finland (1)Fire Fighting (5)Fitness (1)Flashback (5)Flexing (2)Flinchbaugh (187)Flow (28)FMEA (4)Fol (1)Food (6)Football (10)Forces Of Destruction (1)Ford (101)Fort Worth (1)FORTUNE (3)Fox News (2)Franciscan (46)Franciscan Videos (8)Fujio Cho (3)Fun (2)Funny (75)Futility (3)Galsworth (10)Gaming the Numbers (43)Garrison Brothers (3)Gas Station (1)Gawande (32)Geisinger (1)Gem (1)Gemba (167)Gemba Academy (9)Genchi Genbutsu (4)General Electric (75)General Motors (10)Germany (3)Gert (2)Gets it Wrong (4)Gilbreth (6)Glover (3)GM (179)Go To Market (1)Goals (1)good jobs (1)Good Jobs Strategy (1)Google (10)Government (139)Green (37)Grey's Anatomy (3)Grocery (2)Group Health (8)Growth Mindset (1)Grunden (16)Gruner (9)Guest (106)Guest Post (29)Guthridge (7)Habit (4)Hajek (1)Hamel (1)Hamilton (3)Hand Hygiene (7)Hanover (7)Hansei (8)Harada (2)Hawaii (1)HBR (2)Health (3)Healthcare (2011)Healthcare Kaien (1)Healthcare Kaizen (99)Healthcare Reform (1)Healthcare Value Network (1)Hebert (1)Heijunka (17)Henry Ford (5)Heparin (3)Hershfield (1)HIMSS (2)hiring (1)Hoeft (1)Honda (6)Honesty (1)Honeywell (2)Honsha Trip (5)Hopkins (1)Hoshin (15)Hoshin Kanri (4)Hospitalist (2)Hotel (5)HP (1)Huddle (13)Huddles (1)Human Error (7)Human Resources (1)Humane (1)Humility (23)Hunmtz (1)Huntzinger (4)Hyundai (1)IBM (2)ICU (1)If Japan Can (3)IHI (6)IIE Blog (1)IKEA (1)Imai (34)Improvement (5)Incentives (7)India (3)Industrial Engineering (1)Industry Week (7)Infections (12)Innovation (46)Inspection (7)Intel (1)Interview Process (1)Interviews (5)Inventory (45)investing in employees (1)Iowa (17)iPad (1)Ireland (2)Irony (1)Israel (1)IT (7)Italy (1)Jaben (4)Jackson (1)Jacobson (5)James (2)Japan (118)Japan Tour (62)Japanese (1)Jidoka (8)Jimmerson (1)Jobs Bank (11)Joiner (2)Joint Commission (3)Jon Miller (5)Jones (2)JPS (4)Just Culture (11)Just in Time (2)Just-In-Time (68)Kach (11)Kaikaku (1)KaiNexus (242)Kaizen (721)Kaizen Event (20)Kaizen Kickoff (1)Kaizen Live (12)Kanban (53)Kaplan (6)Karen Martin (10)Karyn Ross (7)Kata (28)Katie Anderson (26)kind leadership (2)Kindle (2)Kindness (6)Kitchen Nightmares (4)Knowledge Management (1)Kodak (1)Krafcik (2)L.A.M.E. (6)Lab (10)Laboratory (55)Laedership (1)LAME (110)Larry Culp (29)LaSorda (6)Law (4)Layoffs (92)Layout (12)Leader Standard Work (4)Leadershihp (1)Leadership (911)leadership lessons (1)leading with humility (1)Leadreship (1)Leadrship (2)Lean (22)Lean Accounting (1)Lean and Mean (9)Lean Coffee Talk (10)lean community (1)Lean Daily Management (14)Lean Dentist (34)Lean Design (37)Lean Edge (1)Lean Enterprise Institute (1)Lean Hospitals (82)lean leadership (2)Lean Management (14)Lean Management System (4)Lean Memes (6)Lean Mindset (8)Lean Nation (1)Lean Office (3)Lean Pathways (2)Lean Principles (1)lean production (1)Lean Sigma (19)Lean Six Sigma (11)Lean Solutions (15)Lean Startup (90)lean startup principles (1)Lean Startup Week (10)Lean thinking (2)Lean Thoughts (2)Lean toolbox (1)Lean transformation (2)Lean UX (1)Lean Whiskey (61)LeanBuzz Poll (1)LeanPub (10)LeanStartupWeek (1)Leantoon (1)Leape (7)Learning (2)LEI (103)Length of Stay (1)Lessons Learned (1)Levy (1)Library (1)Lifehacker (1)Like Lean (29)Liker (52)Linked (1)LinkedIn (29)Lippold (1)Listening (1)Livonia (9)Locher (1)Logistics (1)Lopez (18)Lucid (1)Management (9)Management by Emoji (1)Management System (1)Manufacturing (215)Manufacturing Business (1)Marketing (2)Markovitz (41)Mary Greeley (6)Materials (2)Matt_May (18)Maurer (3)MBA (1)McDuffee (13)McMahon (1)Measures of Success (75)Medical Mistakes (5)Medicare (1)Medium (11)Meier (26)Meijer (1)Memoriam (8)Menlo Innovations (1)Mental Healthcare (1)Mentoring (1)MEP (7)Merck (2)Metrics (57)Mexico (7)Meyer (2)Michigan (16)Micklewright (10)Microsoft (1)Military (46)Mindset (1)Mistake (4)Mistake-Proofing (185)Mistakes (147)MIT (13)MIxtape (182)Model Cell (1)Model Line (1)Moneyball (1)Montreal (1)Moral Injury (1)Morale (3)Motion (4)Motivation (1)Motivational Interviewing (28)Motorola (1)Move (25)Movies (1)Moving (2)MRI (1)MRP (1)Muda (3)Multitasking (1)Mura (1)Muri (3)Music (6)MVP (1)My Favorite Mistake (35)NASA (1)negative bias (1)Nervous System (1)Netflix (1)Netherlands (13)New Zealand (12)NGO (1)NHS (6)NICU (2)Nissan (8)Noble (2)Non-Profit (2)Nonprofit (1)Norval (2)NPR (13)NUMMI (75)NUMMI Tour (6)Nursing (97)NYT (2)NYTimes (85)O.R. (1)Office (8)Ohba (1)Ohio (1)Oil (1)OKRs (2)ONeill (57)Ontario (2)Operating Room (32)operations management (1)Operations Science (1)Organization Building (1)Organizational Behavior (2)organizational development (1)Oscars (6)Outpatient (1)Overburden (3)Overprocessing (14)Overproduction (20)Packaging (2)Par (1)Park Nicollet (14)Parodies (2)Parody (14)Parry (1)Pascal Dennis (16)Patient (5)patient care (1)Patient Experience (4)Patient Flow (79)Patient Focus (4)Patient Safety (390)Patient Satisfaction (10)Patients First Culture (1)Patrick_Anderson (5)Paul Akers (6)PBC Case Studies (38)PBC-Compare (4)PDCA (23)PDSA (71)People Development (1)Perfection (1)performance driver (1)Performance Measures (5)Performance Review (1)Performance Reviews (6)Pharmacy (41)Phlebotomy (1)Phoenix (1)Physician (17)Physicians (1)pink (1)Pittsburgh (2)Pivot (1)Pizza (4)Pod (1)Podcast (536)Podcast - Bodek (15)Podcast - CEO (45)Podcast - Deming (17)Podcast - Docs (45)Podcast - Healthcare (149)Podcast - Kaizen (12)Podcast - Lean Startup (14)Podcast - LEI (15)Podcast - Toyota (23)Podcast - Womack (6)Podcast 20 Years (5)Poka Yoke (5)Politics (2)Poll (2)Porsche (3)Power Of Kata (1)Practice (2)Practicing (1)Practicing Lean (25)Preventative (1)Primary (1)Primary Care (3)Prius (5)Private Equity (1)Problem (1)Problem Solving (174)Problem-Solving Approach (1)Problems (4)Process (4)Process Behavior Charts (116)Process Design (2)Process Improvement (5)Product Development (7)Product Market Fit (1)Productivity (10)Profit = Price - Cost (40)profitability (1)Pronovost (10)Psychological Safety (114)Psychology (2)Publishing (10)Pull (5)Punishment (3)Quaid (11)Quailty (1)Quality (337)Quality Circle (5)Quality Digest (20)Quebec (1)Quick Hits (1)Quotes (1)Radio (8)Radiology (10)Rapid Improvement Event (4)Reader Questions (55)Reading (23)Recruiting (3)Red Bead (16)Red-Green (6)Reflection (2)Remote Work (1)Research (1)Resilience (1)Resistance (7)resp (1)Respect (6)Respect for Business (1)Respect for People (281)Restaurant (56)Results (1)Retail (34)Retaurant (1)Review (3)Rewards (1)Rhode Island (1)Richardson (1)Rivian (1)ROI (3)Root Cause (4)Root Cause Analysis (3)RootCauseRacism (16)Rother (12)Russia (4)Safe Environment (1)Safety (176)Sales (4)San Antonio (1)Saskatchewan (9)Sayer (2)Scholtes (3)Scientific Thinking (1)Scotland (2)Scott & White (2)Searching (4)Seasonality (1)Seattle (25)Seddon (4)Senge (1)Sensei (3)Servant Leadership (2)Service (4)Services (3)Seth Godin (2)Shannon (7)Shewhart (2)Shingo (58)Shingujitsu (5)Shipping (1)Shook (62)SHS (18)Signs (14)Simmer (1)Simpsons (3)Sin (1)Siren Song (14)Six Sigma (103)Small Tests of Change (1)SMED (10)Software (78)Southwest (3)Soviet (2)Space (4)SpaceX (1)Spaghetti Diagrams (1)Spain (1)Spanish (1)SPC (29)Speaking (10)Spear (36)Spearman (1)Sports (179)SQDC (4)Standardization (2)Standardized Work (222)Starbucks (57)Startup (2)Startups (30)Statistics (2)Strategy (19)Strategy Deployment (32)Strong America (2)Struggles (4)Studer (20)Stuff (1)Stupid (2)Suggestion (2)Suggestion Box (29)Suggestions (7)Supervision (1)Supply Chain (55)Surgeon (3)Surgery (6)Sushi (1)sustainability (1)Sustainable Workplace (1)Sutton (1)Swartz (13)Sweden (8)System Dynamics (2)Tacky Advertising (1)Taiichi Ohno (70)Takt (5)Targets (1)Taylor (5)Taylorism (33)Teaching (1)Team (1)Team Building (1)Teamwork (4)Tech Support (3)Technology (10)TechSolve (2)Telecom (1)Tesla (15)Tetreault (1)Texas (5)The Jerk (1)The Mistakes That Make Us (58)The Office (4)The Resident (1)ThedaCare (206)ThedaCare Center (9)Thelen (5)Throwback (59)Tiered Daily Huddles (1)Time (3)TMMTX (3)Toast (6)Tom Peters (12)Toronto (1)Toussaint (127)Toyota (650)Toyota 1992 Booklet (6)Toyota culture (4)Toyota Kata (19)Toyota leadership (1)Toyota management (3)Toyota mentality (2)Toyota Production System (6)Toyota system (1)Toyota Way (2)Toyotas (1)TQM (10)Training (10)Training Within Industry (66)Transformation (3)Transparency (2)Transportation (2)Trash (1)Travel (62)True North (1)Trump (3)Trust (5)TSSC (8)Turgeon (13)Twitter (19)UAW (1)Uber (3)Understanding Variation (4)Unicorn (1)Union (3)Unions (3)United Technologies (1)UPS (8)USA Today (15)User Experience (1)User Interface (1)VA (15)Vaccination (12)Value (29)Value Capture (31)Value Steam (1)Value Stream (9)Value Stream Mapping (39)ValuMetrix (2)Van Dongen (5)Variation (10)Veterinary (7)VetMed (7)VIBCO (21)Video (262)Virginia Mason (114)Virtual (2)Vision (1)Visual Displays (3)Visual Management (52)Voice of the Customer (3)Volkswagen (1)Wachter (5)Wagner (21)Waiting (7)Walgreens (3)Walmart (12)Walters (5)Warning (6)Washington (2)Waste (149)waste elimination (1)Water (2)Webinar (96)Website (1)Weekend (3)Weekend Fun (21)Weight (1)Welch (6)Wellman (4)Wells Fargo (2)Wetzel (1)Wheeler (1)Whiskey (28)Whisky (3)Whole Foods (3)Wine (12)Wiremold (5)Wisconsin (23)Womack (107)women leaders (1)work culture (2)Work Design (1)Workaround (8)Workarounds (1)WorkOut (1)Workplace Culture (2)Workshop (6)Workshops (1)Wrye (3)WSJ (203)Yahoo (1)Yokoten (1)Zappos (1)Zarbo (1)Zero Defects (1)Zero Harm (6)Zoom (2)

Newsflash! Respecting workers = better results!

By Dan Markovitz Yesterday’s Wall Street Journal ran an article explaining that employees are more likely to embrace changes when they’re fully informed of the rationale behind those changes. What?!?!?!? You mean that performance relates to worker involvement?!?!? Shocking!!! Foremost…

How About Partnership Instead?

New Detroit Woe: Makers of Parts Won’t Cut Prices – WSJ.com Wah, the latest complaint from the “Detroit Three” (formerly known as the “Big Three”) is that they are having trouble squeezing and stomping on their suppliers for lower prices.…

Poll: Most Companies Neglecting Employees

In the Lead – WSJ.com Maybe the whole Toyota notion of “respect for people” and developing employees is the real “secret” sauce that companies can’t copy (or refuse to). While not mentioning Toyota, this WSJ article caught my eye this…

"Bureaucratic Morass"

Wonder Land – WSJ.com: Reading up on the continuing Walter Reed situation (my earlier post on the subject), I saw this in the WSJ this morning: “Gen. Peter Schoomaker, the Army chief of staff, described the problems at Walter Reed…

Why You Can Never Be Satisfied

Desperate to Cut Costs, Ford Gets Union’s Help – WSJ.com Here’s an example of why you can never be satisfied. A key to Toyota’s success is the mindset that you’re always shooting for perfection (an article with some examples). Here’s…

Toyota’s Training Center

Toyota University Opens Admissions to Outsiders – WSJ.com (Gift Article) The headline is a bit misleading; it should say “Toyota Opens, Then Closes Admissions to Outsiders.” The WSJ article is about the Toyota University site in Gardenia CA. It had…

WSJ Readers Beating up on GM

Dream Cars: Made-to-Order Line Could Restore Pride in American Autos – WSJ.comThe WSJ published a group of letters critical of GM in response to the article about the head of AutoNation calling on the automakers to “think different” (to borrow…

Learning from Super Bowl Coaches

In the Lead – WSJ.com The WSJ wrote Monday about the leadership styles of Tony Dungy and Lovie Smith, the Super Bowl coaches for the Colts and Bears. The Super Bowl should be required viewing for managers who think screaming…

A Tax On Bad Management

U.S. Car Makers Stand to Gain From Bush Plans – WSJ.com: “Though many factors have contributed to the industry’s woes, soaring health-care costs are a big part of the problem. The Detroit giants are paying the price for years of…

WSJ is STILL Shocked We Build Stuff Here

For Some Manufacturers, There Are Benefits to Keeping Production at Home – WSJ.com This really is a recurring theme in the WSJ, this article starts: “It has long been an axiom that U.S.-made consumer goods such as TV sets and…