Tag: Leadership
ASQ Influential Voices: Selling Quality?
In this month's "ASQ Influential Voices" series, ASQ President Paul Borawski asked, "How Do You "Sell" Quality?," particularly to senior execs and CEOs. Paul...
94% of Problems Are Really Caused By… Chuck Norris?
Since the webinar I'm doing later today for Gemba Academy (Using SPC to Make Better Management Decisions) allows me to cite the late great...
Thoughts on Patient Safety Awareness Week
March 4 to 10 has been "Patient Safety Awareness Week" from the National Patient Safety Foundation.
I'm certainly in favor of patient safety and have...
Management Lessons from Zingerman’s CEO Ari Weinzweig
It was a very pleasant surprise that ASQ chose Ari Weizweig, a founder and CEO of Zingerman's Deli (and other businesses) in Ann Arbor,...
WSJ: How to Be a Better Boss? Spend Time on the...
Last Thursday's Journal had a story titled "How to Be a Better Boss? Spend Time on the Front Lines." The article talks about senior...
Mental Models and How We View the Gemba & Workers: GM...
Regular readers know I started my career at General Motors from 1995 to 1997. After graduate school at MIT, I took a job at...
How Paul Akers Built a Culture of Daily Improvement with 2...
Our guest for episode #136 is Paul Akers, President of FastCap and author of the book 2 Second Lean.
Here, we are talking about...
Guest Post: Is your management system the constraint in Kaizen?
Mark's note: Today's guest post by Bart Sellers is a timely contribution to follow up to yesterday's post about the ThedaCare Business Performance System...
ThedaCare’s “Business Performance System” – and a 10% Target
One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry (by John Toussaint...
A Lean Lesson from Dr. Martin Luther King, Jr.
As we commemorate the Martin Luther King Jr. Day holiday, this quote caught my eye from one of Dr. King's Letters from a Birmingham...
Steve Jobs as a Model Leader? As a Manufacturing Leader?
As I wrote about after his death, I am appreciative of the products and services that Steve Jobs brought to the world. That said,...
Babies and Kittens and Monkeys, Oh My! This Improves Patient Safety?
The more I visit different hospitals, the more I tend to roll my eyes at the different signs that aim to remind staff and/or...
