Tag: Leadership

Back in December, I wrote about a method called "Motivational Interviewing" (MI), something I learned about from a social worker who was also at...

Listen: Episode #246 is my second episode in recognition of Patient Safety Awareness Week. My guest is Steve Montague, who talked about Lean and Crew Resource Management...

I generally avoid politics here on the blog... In October, I broached the subject when I blogged about a company that uses Lean principles...

Last year, you might have heard my podcast episode with author Jacob Stoller, talking about his book The Lean CEO. Coming up on March 15, I'm happy...

My guest for Episode #243, Michael Bungay Stanier, takes us a bit outside of the Lean realm... but that's good. Our topic today, which...

After living in San Antonio for almost four years, my wife and I will finally be settled into the DFW area by the end...

In my time working with hospitals, I've always been very sympathetic to front-line nurses (and other staff). They are far too often overburdened and...

Tuesday, Dr. Greg Jacobson and I did a webinar together titled "How to Get Buy In for Improvement." When we ask people, "What are your...

Mark's Note: Today's post is an excerpt, used with permission, from a new book by Steven Leuschel titled "Lean Culture Change," with an introduction...

At KaiNexus, we love our customers and we're constantly impressed by what they're saying and, more importantly,what they're doing and accomplishing. We recently published a...

Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation about their work with...

Episode #238 is a conversation with somebody I’ve wanted to talk with for a long time, Kevin Cahill. He is the executive director of the W. Edwards Deming Institute. He’s also a grandson of Dr. Deming! ...