Tag: Healthcare
Patients Are Not Cars — And Yet “Lean” Works in Healthcare...
Over the past ten years, I've had many, many discussions with healthcare professionals (doctors, nurses, medical technologists, pharmacists, etc.) about applying the "Lean" methodology to...
Why It’s OK That This Suggestion Box Was Full of Cobwebs
As a guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many opportunities to visit the "Gemba"...
A Post-Mortem on a Different Hospital Lean Journey
Today's post is an addendum from Saturday's post on the apparent death of a health system Lean program: "Why Would a New Healthcare CEO...
Why Would a New Healthcare CEO Kill a Lean Program?
Back in September 2015, I wrote a post ("Learning to be Lean" - An Inside Look at a Rapid Improvement Event") that linked to...
11 Ways You Can Get Ideas to Flow From Staff
Mark's note: Today's guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I've met...
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up...
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean &...
Our friends at Gemba Academy produce some really nice online Lean education materials. It's a subscription service, but you can see some free videos on...
XYZ Thinking: A Practical View of Scientific Thinking in Healthcare &...
Mark's Note: Today's guest post is by my good friend and fellow DFW-area resident Michael Lombard.
Next week, on Tuesday April 19, I'm hosting a...
Dr. John Toussaint Responds to the NEJM Piece: What Lean Really...
Regular readers will remember my post about the New England Journal of Medicine piece on Lean by Pamela Hartzband, M.D., and Jerome Groopman, M.D....
#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems
Wow, we had a great time at Franciscan St. Francis Health this week. We had the "Kaizen Live!" class and workshop Monday through Wednesday....
#TBT: An Old Podcast with Dr. Jack Billi and a Future...
For those of you who have been around Lean healthcare for a while, I hope you've met or at least heard of Dr. Jack...
#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections
I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our "Kaizen Live!" event. Yesterday...
