Tag: Healthcare
Podcast #249 – Steve Leuschel on “Lean Culture Change”
My guest for episode #249 of the podcast is Steve Leuschel, author of the book Lean Culture Change: Using a Daily Management System. You can find...
Free Chapter – Upcoming 3rd Edition of “#Lean Hospitals”
The revised, updated, and expanded third edition of my book Lean Hospitals has been sent to the printer and copies should start shipping by mid...
Seven Years Ago and a Week: A Patient Safety Story
Mark's note: Today's post is written by Laura Townsend, the founder of the Louise H. Batz Patient Safety Foundation. I learned about the foundation...
Patients Are Not Cars — And Yet “Lean” Works in Healthcare...
Over the past ten years, I've had many, many discussions with healthcare professionals (doctors, nurses, medical technologists, pharmacists, etc.) about applying the "Lean" methodology to...
Why It’s OK That This Suggestion Box Was Full of Cobwebs
As a guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many opportunities to visit the "Gemba"...
A Post-Mortem on a Different Hospital Lean Journey
Today's post is an addendum from Saturday's post on the apparent death of a health system Lean program: "Why Would a New Healthcare CEO...
Why Would a New Healthcare CEO Kill a Lean Program?
Back in September 2015, I wrote a post ("Learning to be Lean" - An Inside Look at a Rapid Improvement Event") that linked to...
11 Ways You Can Get Ideas to Flow From Staff
Mark's note: Today's guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I've met...
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up...
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean &...
Our friends at Gemba Academy produce some really nice online Lean education materials. It's a subscription service, but you can see some free videos on...
XYZ Thinking: A Practical View of Scientific Thinking in Healthcare &...
Mark's Note: Today's guest post is by my good friend and fellow DFW-area resident Michael Lombard.
Next week, on Tuesday April 19, I'm hosting a...
Dr. John Toussaint Responds to the NEJM Piece: What Lean Really...
Regular readers will remember my post about the New England Journal of Medicine piece on Lean by Pamela Hartzband, M.D., and Jerome Groopman, M.D....