Tag: Healthcare
Congratulations on Reducing Waiting Times, But Lean Isn’t Just About Flow...
I'm always happy to see success stories where healthcare organizations solve problems that matter through Lean concepts, practices, and principles. Today, I'm blogging about...
The Blame and Shame(ful) Culture of Healthcare
Mark's Note: This is another guest post by Drew Locher (check out past posts and my podcast with him). There's been a lot in...
Lean Hospitals: Thoughts from a Health System C.O.O. on Lean, Purpose,...
In the previous editions of my book Lean Hospitals, I've included case examples from Avera McKennan Hospital and Avera Health. Fred Slunecka is the former president...
Podcast #249 – Steve Leuschel on “Lean Culture Change”
My guest for episode #249 of the podcast is Steve Leuschel, author of the book Lean Culture Change: Using a Daily Management System. You can find...
Free Chapter – Upcoming 3rd Edition of “#Lean Hospitals”
The revised, updated, and expanded third edition of my book Lean Hospitals has been sent to the printer and copies should start shipping by mid...
Seven Years Ago and a Week: A Patient Safety Story
Mark's note: Today's post is written by Laura Townsend, the founder of the Louise H. Batz Patient Safety Foundation. I learned about the foundation...
Patients Are Not Cars — And Yet “Lean” Works in Healthcare...
Over the past ten years, I've had many, many discussions with healthcare professionals (doctors, nurses, medical technologists, pharmacists, etc.) about applying the "Lean" methodology to...
Why It’s OK That This Suggestion Box Was Full of Cobwebs
As a guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many opportunities to visit the "Gemba"...
A Post-Mortem on a Different Hospital Lean Journey
Today's post is an addendum from Saturday's post on the apparent death of a health system Lean program: "Why Would a New Healthcare CEO...
Why Would a New Healthcare CEO Kill a Lean Program?
Back in September 2015, I wrote a post ("Learning to be Lean" - An Inside Look at a Rapid Improvement Event") that linked to...
11 Ways You Can Get Ideas to Flow From Staff
Mark's note: Today's guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I've met...
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers
I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up...