Tag: Healthcare

Check out the archive of a webinar, co-presented with Steve Thompson of Cardinal Health, on June 20...

On Saturday, I visited a clinic housed in a retail pharmacy... my symptoms turned out to be caused by an ear infection. The nurse practitioner ended up explaining some symptoms of a poorly-implemented IT system and what sounds like some other management dysfunctions. I jokingly offered to bill her for a counseling session.

For one last day, I'm at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California. See my notes from Day 1 in yesterday's...

I'm at the 8th annual Lean Healthcare Transformation Summit in Palm Springs, California. Follow on Twitter using the hashtag #HCSummit2017. If you're here at the event,...

This week, I'm in Palm Springs for the annual Lean Healthcare Transformation Summit. Follow along on Twitter using hashtag #HCSummit17. Today, I'm teaching my "Better Metrics"...

There are many helpful videos on YouTube with great illustrations of Kaizen and continuous improvement mindsets and principles. In this post, I'm going to share three...

Here is an international reader question from somebody working in healthcare in the Middle East. The reader writes: I would like to thank you for your...

I received another reader question (submit yours here) and it's about statistics, "daily Lean management," and visualizing performance data. Hey Mark: I like your posts...

My guests for Episode #282 of the podcast are two continuous improvement leaders from Cleveland Clinic: Dr. Lisa Yerian and Nate Hurle. Lisa is the Medical Director, Continuous Improvement and Nate is the Senior Director, Continuous Improvement.She's a doctor, he's an engineer, and they work together very closely in their efforts to help drive improvement at the Clinic.

Does your healthcare organization struggle with keeping hand sanitizer dispensers full? Let me know what you think of this "two-bin kanban" system prototype from a vendor that might more forward on this...

Thanks to Lean Frontiers for sharing a story from Mike Hoseus on LinkedIn. Mike is, of course, co-author of the excellent book Toyota Culture: The Heart and Soul of the Toyota Way (written with Jeff Liker, who I just learned is retiring from the University of Michigan... more on that soon).

A reader asks why I got involved with Lean in healthcare. In this post, I share what I wrote about this in the preface to "Lean Hospitals" and I share some additional thoughts and reflections.