Tag: Healthcare
From Silence to Safety: How Japanese Hospitals Learn from Toyota to...
tl;dr summary: Two Japanese hospitals have improved patient safety by combining Toyota's problem-solving methods with a culture of psychological safety. By making it safe...
When Doctors and Nurses are Afraid to Speak Up About ...
The theme for the next couple of days on the blog is patient safety and the idea of "psychological safety" for employees or physicians...
Podcast #355 — An Engineer, an Architect, and a Nurse on...
So, an engineer, an architect, and a nurse walk into a hospital... no, that's not a setup for the punchline to a joke.
Today,...
A Podcast Talking Lean Healthcare with a Swiss Professor, Alfred Angerer
Normally, I like being the interviewer, but today I'd like to share a podcast where I was the one being interviewed. But, really, I...
Podcast #354 — Kim Hollon on the CEO’s Role in Lean...
Joining me for episode #354 of the podcast is Kim Hollon, the CEO and President of Signature Healthcare, based in Brockton, Massachusetts.
I first met...
Operational Excellence Mixtape: December 20, 2019
Healthcare - Creating Value for Patients
It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...
A Hospital CEO’s Humble Reflections on His Role in Lean and...
Kim Hollon is CEO and President at Signature Healthcare. I don't know him well, but I've heard a lot of great things about him...
Operational Excellence Mixtape: December 6, 2019
Healthcare - Creating Value for Patients
Does Lean "work" in hospitals in the US? Sort of, according to the Journal of Healthcare Management. There is evidence...
Podcast #353 — Quint Studer on Tips for Busy Leaders in...
My guest for Episode #353 of the podcast is somebody whose work I've appreciated for a long time -- Quint Studer. I was first...
Operational Excellence Mixtape: November 22, 2019
Healthcare - Creating Value for Patients
Healthcare improvement is often done through QI projects in an "artisan" fashion. To improve healthcare improvement, combat bias and us...
How Does a Loving & Caring Organization Get Accused of Treating...
Children's Hospital of Philadelphia (CHOP) is the oldest children's hospitals in the United States. I don't think I've ever been there, but I remember...
Congrats to Mary Greeley Medical Center for Receiving the Baldrige Award!
Today, I'd like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the...