Tag: Healthcare

New DVD – “Thinking Lean at ThedaCare: Strategy Deployment”

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Sorry for what might seem like a very promotional post, but I'm happy to share some details with you about a project I've been...

Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...

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Are We 84.7% Certain We're in the 90th Percentile? Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...

Fox News Channel Understands “Lean” Better than the WSJ

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On Friday, there was yet another Wall Street Journal article about Lean (fixating as they always do on the "Just In Time" component). The...

Michigan Hospitals Cut VAP Rates 70% Using Checklists

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Here's a great story from my home state where I grew up, Michigan: "Hospital checklist helps pneumonia rates tumble by 70%." From the article: Ventilator-associated pneumonia...

Healthcare Value Leaders Network: Podcasts and More

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Here's a quick update on some of our latest projects in the Healthcare Value Leaders Network. Our 2nd annual Lean Healthcare Transformation Summit in June...

Talk Preview – “Why Your Hospital Should be Like a Factory…...

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When hospital people say they don't want to be a factory or "we don't want assembly-line medicine," the statement often goes unchallenged. What is...

It’s Harder to Tolerate Waste “When You Know What Good Looks...

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I recently "fired" my primary care physician. I'm lucky to not have to go to the doctor very often, but the last few times...

HealthLeaders Article: Systemwide Process Improvement

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It's great to see Lean mentioned in mainstream healthcare management publications, such as the article in HealthLeaders (print and online) called "Systemwide Process Improvement."...

Revisiting Taxis, Medical Errors, and Systemic Problems

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You might have read my blog post from last week about an unsafe taxi driver and medical errors -  Said the Unsafe Taxi Driver,...

“For the Record:” Reducing Healthcare Costs through Better Quality & Better...

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Thanks to the healthcare information magazine "For the Record" for accepting my article on Lean Healthcare. As usual, I wasn't given the chance to...

Lessons from a Crazy Taxi Ride: Improving Processes in Unpredictable Environments

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When I was leaving the recent Shingo Prize conference, last week, I had what can only be described as a taxi ride from hell...

Guest Post: “Soft Skills”: From Spongy to Solid

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Inspired by Mark's recent posting on More Trust, Less Fear and an upcoming conference panel that I'm a part of, I thought a continuation...
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