Tag: Healthcare
New DVD – “Thinking Lean at ThedaCare: Strategy Deployment”
Sorry for what might seem like a very promotional post, but I'm happy to share some details with you about a project I've been...
Unlocking the Truth Behind Patient Satisfaction: Beyond Arbitrary Targets and Statistical...
Are We 84.7% Certain We're in the 90th Percentile?
Of course, hospitals should focus on patient satisfaction. That's important but is often a vague and...
Fox News Channel Understands “Lean” Better than the WSJ
On Friday, there was yet another Wall Street Journal article about Lean (fixating as they always do on the "Just In Time" component). The...
Michigan Hospitals Cut VAP Rates 70% Using Checklists
Here's a great story from my home state where I grew up, Michigan: "Hospital checklist helps pneumonia rates tumble by 70%."
From the article:
Ventilator-associated pneumonia...
Healthcare Value Leaders Network: Podcasts and More
Here's a quick update on some of our latest projects in the Healthcare Value Leaders Network.
Our 2nd annual Lean Healthcare Transformation Summit in June...
Talk Preview – “Why Your Hospital Should be Like a Factory…...
When hospital people say they don't want to be a factory or "we don't want assembly-line medicine," the statement often goes unchallenged. What is...
It’s Harder to Tolerate Waste “When You Know What Good Looks...
I recently "fired" my primary care physician. I'm lucky to not have to go to the doctor very often, but the last few times...
HealthLeaders Article: Systemwide Process Improvement
It's great to see Lean mentioned in mainstream healthcare management publications, such as the article in HealthLeaders (print and online) called "Systemwide Process Improvement."...
Revisiting Taxis, Medical Errors, and Systemic Problems
You might have read my blog post from last week about an unsafe taxi driver and medical errors - Said the Unsafe Taxi Driver,...
“For the Record:” Reducing Healthcare Costs through Better Quality & Better...
Thanks to the healthcare information magazine "For the Record" for accepting my article on Lean Healthcare. As usual, I wasn't given the chance to...
Lessons from a Crazy Taxi Ride: Improving Processes in Unpredictable Environments
When I was leaving the recent Shingo Prize conference, last week, I had what can only be described as a taxi ride from hell...
Guest Post: “Soft Skills”: From Spongy to Solid
Inspired by Mark's recent posting on More Trust, Less Fear and an upcoming conference panel that I'm a part of, I thought a continuation...