Lean in hospitals, business, and our world Lean in hospitals, business, and our world - Mark Graban's leanblog.org

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Lean Blog

Author

Wiljeana Glover 3 posts 0 comments

Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management. She currently teaches technology and operations management to undergraduate students.

Prof. Glover studies healthcare and non-profit organizations to understand how continuous improvement approaches, coordination practices, service innovation, and complexity influence service delivery. She explores these topics via research and teaching partnerships, including with the Clalit Health Systems-Israel (in collaboration with the Israel Institute of Technology) and the Greater Boston Food Bank (in collaboration with the Toyota Production System Support Center-TSSC).

Guest Post: Misuse of Rules and Rewards

Wiljeana Glover May 13, 2011 6
Blog
As Mark Graban stated in a recent post, "People fear or assume that a factory is...mindless, monotonous,…

Guest Post: “Soft Skills”: From Spongy to Solid

Wiljeana Glover Apr 11, 2011 9
Blog
Inspired by Mark's recent posting on More Trust, Less Fear and an upcoming conference panel that I'm a part of, I…

Guest Post: From Ad-Hoc to Systematic Change: A Framework for Kaizen Event…

Wiljeana Glover Mar 14, 2011 3
Blog
Mark's note: I'm happy to have a new guest blogger, Dr. Wiljeana Glover, from MIT, and a fellow member of the…
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