Wiljeana Glover

Wiljeana Glover

Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management. She currently teaches technology and operations management to undergraduate students. Prof. Glover studies healthcare and non-profit organizations to understand how continuous improvement approaches, coordination practices, service innovation, and complexity influence service delivery. She explores these topics via research and teaching partnerships, including with the Clalit Health Systems-Israel (in collaboration with the Israel Institute of Technology) and the Greater Boston Food Bank (in collaboration with the Toyota Production System Support Center-TSSC).
  • Joined: March 13, 2011
  • Articles: 3

Guest Post: Misuse of Rules and Rewards

As Mark Graban stated in a recent post, “People fear or assume that a factory is…mindless, monotonous, repetitive…”  These sentiments may come from observation of one aspect of lean and manufacturing: rules and related rewards. There is the common (mis-)perception…

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