Tag: Culture
What Visiting Japan Taught Me About Leadership–And What Healthcare Can Learn
This October, I'll be returning to Japan for another Lean healthcare study trip--my seventh time overall and my fifth healthcare-focused visit.
With each visit, I...
Culture Is the Key — Reflections on Leadership, Mistakes, and Building...
I've always believed that culture isn't just one component of success--it's the foundation everything else is built upon. That belief is central to my...
Psychological Safety in Lean: What Toyota Gets Right–and Why It Matters
One of the most powerful--but often overlooked--lessons from Toyota's management system isn't just about kanban, standard work, or andons. It's about people. More specifically,...
Mark Reich, Former Toyota Leader on Hoshin Kanri and ‘Managing on...
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My guest for Episode #528 of the Lean Blog Interviews Podcast is Mark Reich, a Senior...
Lean Isn’t About Cutting Heads — It’s About Growing People
One of the most important, and most misunderstood, principles in Lean thinking is this:
Lean is not a cost-cutting strategy. Lean is a people-development strategy.
If...
“It’s Not Because They’re Japanese”: What Lean in Japan Really Teaches...
One of the most persistent myths I've encountered over the years goes something like this:
"Well, of course they can do Lean... they're Japanese."
I've heard...
How Safe is it to Admit a Mistake at Work? [Poll]
When someone on your team makes a mistake, what happens next?
Do they speak up--or stay quiet?
Do leaders give feedback that demonstrates curiosity--or do they...
A Free Resource for Leaders: The Mistake-Smart Leader’s Checklist
We all say mistakes are a part of learning. Or at least many of us do, as individuals.
But how many organizations actually act that...
Speaking at the 2025 Lean Solutions Summit: Why Culture Comes Before...
I'm excited to announce that I'll be speaking at the 2025 Lean Solutions Summit, which will take place September 24-26 in Detroit, Michigan.
This...
Why Learning from Mistakes Is Essential for High-Performing Founders — And...
In many industries -- healthcare, manufacturing, startups, you name it -- we often celebrate innovation, grit, and rapid growth. But what gets less attention...
Psychological Safety: You get your say, not always your way.
There's a phrase I've been thinking about a lot lately:
"You get your say, not always your way."
It's a short sentence, but it says a...
Driving a Culture of Patient Safety: Lessons for Healthcare and Beyond
Recently, I had the pleasure of moderating a webinar titled "Driving a Culture of Transforming Patient Safety with KaiNexus" featuring leaders from Our Lady...
