You Can’t Force Anyone to Change Their Minds or Actions
As I've worked with hospital and healthcare people over the past ten years, one personal benefit to me has been…
An American ED Doc in New Zealand – Reflections on Pushback and Learning
Mark's note: Today's guest post is from Dr. Mark Jaben, an American doctor who worked in New Zealand, leading to…
Management Improvement Carnival #111
Again, I'm very happy to host the Carnival for John Hunter and his Curious Cat blog. My job here is to share some…
How Can We Prevent This Medical Error?
A number of readers emailed me a link to this New York Times article: "U.S. Inaction Lets Look-Alike Tubes Kill…
Detroit Medical Center Radio Ad – Selling Quality and Patient Safety
Thanks to XM Radio, I was able to listen to Sunday's Detroit Red Wings playoff game and the WJR radio broadcast…
Internal Competition Hurts Teamwork? Duh!
Retailers Reprogram Workers In Efficiency Push - WSJ.comThis is more of a Deming philosophy article than a "Lean…
Practicing the "Basics of Management"
By Bryan Lund, guest contributor to the Lean Blog:I posted the following question on LinkedIn.com as Mark noted in…
"5 Whys" Survey Results: Demographic Breakdown (Q1)
I took another look at the "lean obstacles" survey questions, but this time breaking it down by some key…
"5 Whys" Survey Results, Part 2
Question 2 in the Lean Blog survey about Lean obstacles took the same choices as Question 1 and forced the…
"5 Whys" Survey Results, Part 1
You might recall the annual Lean Enterprise Institute survey that included a question about obstacles to Lean…
LEI Survey on Lean Challenges
lean enterprise institute survey (Google cache HTML)Click here for Word Doc versionI don't recall seeing this…