When “Resistance to Change” Is Really Something Very Different
In some of the major Lean transformation stories (in manufacturing in healthcare) usually include stories about…
Better Change Leadership as a Countermeasure to “Resistance to Lean”
Having a model like this helps prevent errors, such as jumping to implement Lean tools before the organization…
(Complaining About) Resistance is Futile
It's such a common complaint when any program struggles or fails in an organization. Leaders often bemoan the…
Survey Blames Blame for Lean Struggles
The LEI is out with their annual survey (pdf) about our ongoing struggles implementing Lean, with articles…
Torbjorn Netland, PhD on Company Production Systems, Lean & Technology, and…
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Mark and Tor at the AME 2022 Conference
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Lean in Mental Healthcare with Sunil Khushalani, MD and Antonio DePaolo, PhD
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My guests for Episode #435 of the Lean Blog…
Why “Hesitant” is a Better Word Than “Resistant” for…
Words matter, as do our approaches to leading change and influencing others.
The word "hesitant" has been in…
Embracing and Helping Surgeons Accept Change — Instead of Blaming &…
Here is an article that caught my eye recently, from HBR:
"How One Health System Overcame Resistance to a…
Video and Transcript: When Being Right is the Wrong Strategy for Change
I always enjoy the KaiNexus User Conference (now called KaiNexicon starting this year) and they ask me to give a…
How to Go From Analytical Wonk to “Process Improvement” Coach
As you might know, I have always enjoyed baseball and like blogging about ideas and statistics that come from the…
My Talk in Vegas: Leadership Lessons from Statistics and Psychology
Today, I’m giving a keynote talk at the Lean & Six Sigma World Conference being held in Las Vegas. I don’t…
Employee Complaints About Lean in Healthcare, Even at Some of the Best…
Last week, I blogged about some employee complaints related to rotating day and night shifts at the Toyota San…
My Article on Changing How We Think About Change
As part of my partnership with Cardinal Health, they have published an article that I wrote on their "Essential…
Guest Post: Learning to Change our Change Management Approach
Mark's Note: Today's post is by a new contributor, Nathalie Khodr. We met a few years back in San Antonio thanks to…
Sorta Live Blogging Fox News “Beware! Danger at the Doctor” (Part 1)
Recently, Chris Jerry, a friend in the patient safety movement (pictured, at left) told me that he was going to be…
This Upcoming Webinar on Change and Brain Science Will Open Your Eyes
I've known Dr. Mark Jaben for a while now... we share not just a similar sounding name, but also a passion for…
#TBT: Looking Back at Taiichi Ohno’s Book: Lean, Layoffs, Henry Ford, and…
Thanks to my Amazon Kindle app on my iPad, I get to carry much of my book collection with me.
Sometimes, while…
It might be too late to get “Buy In” by the time you bemoan the lack…
Another question I get thrown at me very often is something along the lines of “How do we get more buy in for…