I just returned on Wednesday from my first trip to China to meet with people and give presentations about Lean in healthcare. It was a whirlwind to say the least. I spent nearly as much time traveling as I did…
Here’s the transcript from the recent podcast that Chip Ponsford, DVM (of the LeanVets.com blog) and I did with Samantha Parrett, the Director of Business & Administrative Services at North Carolina State University Veterinary Health Complex. We know many of you prefer…
Thanks everybody for reading my blog here in 2016! It’s been an interesting year and I appreciate you taking time out of your busy lives to read and participate in the discussion. I hope this site will continue to be a part of…
Scroll down for how to subscribe, transcript, and more This episode is sponsored by StoreSMART. My guest for episode #255 is Mark DeLuzio, author of the recently released book Turn Waste into Wealth: How to Find Cash in Every Corner of…
Recently, Chris Jerry, a friend in the patient safety movement (pictured, at left) told me that he was going to be interviewed on a Fox News Channel program about medical errors. You can read or listen (here and here) to my…
There’s a lot of silly stuff that people post that appears on the LinkedIn main page when I log in, between narcissistic selfies and urban legends like the one about Bill Gates and his daughter that’s making the rounds. But…
I’ve known Dr. Mark Jaben for a while now… we share not just a similar sounding name, but also a passion for healthcare improvement. You can hear my 2014 podcast with him about change and brain science. He’s recently written…
Today’s the first day of the two-day Lean Healthcare Transformation Summit, an annual event that’s being held this year near Miami. If you’re at the Summit, please find me to say hello. You can follow the event on Twitter using…
tl;dr: Lean doesn’t mean “zero inventory” — and it doesn’t mean eliminating waiting rooms either. In both manufacturing and healthcare, low inventory and less waiting are outcomes of capable, reliable processes, not goals to chase through absolutes. For decades, manufacturers…
Some of you reading this might remember the Total Quality Management (TQM) movement of the late 1980s and 1990s. Many would look back and label it a “fad.” As I’ve said about Lean, it’s only a fad to those who are susceptible to fads. As I blogged about in 2006, management is often prone to...
Now, there’s a story written by an emergency medicine physician, Dr. Brad Cotton, that appears in a publication called “Emergency Medicine News” — FIRST PERSON: ‘We Fired Our Hospital’...
Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems. Yesterday, I published my 50th post for their Influencers program: This Restaurant Server Sadly Explains a Widespread Management Problem...
