Someone walks into your office and says, “We have a problem.” Notice what your body does before your brain catches up. A small tightening. A breath you take to steady yourself. Maybe your face does something you didn’t authorize. All…
I was reading The Birth of Lean, the Lean Enterprise Institute’s collection of interviews with the people who built the Toyota Production System, and one answer from Eiji Toyoda is worth quoting in full. This is Eiji Toyoda on mistakes,…
TL;DR: Burger King, T-Mobile, and Domino’s have all built ad campaigns around the same confession: our product was bad, but it’s better now. The marketing is interesting. The leadership lesson is better. In each case, the harsh verdict comes from…
Eric Ries is best known as the author of The Lean Startup — the book that gave a generation of founders a shared vocabulary of minimum viable product, build-measure-learn, and pivot. But when I had him on My Favorite Mistake…
“Challengers” A college friend of mine sent me a photo from Oslo recently. He’d spotted a display about IKEA founder Ingvar Kamprad and his “challengers” just outside the Nobel Peace Prize Center and the National Museum, and sent the translation…
Three years ago, The Mistakes That Make Us came out. Around the same time, Elisabeth Swan published Picture Yourself a Leader. Both books’ third birthdays felt like a decent reason to get together and talk together and bring in some…
At the 2024 KaiNexicon (the KaiNexus user conference), I gave a talk called “Warning: Signs! From Cautionary Commands to Proactive Prevention” — a tour through the world of warning signs, why they don’t work very well, and what we can…
Ray Zinn argues that effective leadership isn’t about failing fast, but about learning from mistakes by acknowledging them quickly, fixing them early, and not repeating what already doesn’t work. I recently had the pleasure of hosting Ray Zinn on the…
Fear Drives Compliance — Respect Builds Pride, Learning, and Improvement TL;DR: Don Ephlin once wrote, “You can’t punish your way to pride.” That insight still resonates today. Fear might create short-term compliance, but respect creates long-term learning. Here’s what Ephlin,…
Want to start 2026 with a better mindset around leadership, culture, and continuous improvement? As we begin the year, it’s a natural time to reflect–not just on what went well last year, but also on what didn’t, and what we…
At the hospital on Monday, a chaplain shared a Thanksgiving poem on the theme of being grateful.
It struck a chord with me. As a Lean practitioner, it's easy to focus on the waste... the problems... the gaps. We think about what could be and the "ideal state." We strive for perfection and it's easy to lose site of what we have.
What Pickleball Taught Me About Kindness, Kaizen, and Culture “Don’t worry about your mistakes–you’re learning.” That’s what an instructor said during my first 1×1 lesson at a local indoor pickleball center. It was my second time ever playing the sport.…
