A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system……
I've written a lot about suggestion boxes, and usually in the context of how they don't work well. Many aspects of traditional suggestion box systems sound great, but don't work in practice. What doesn't work: Boxes not being opened very often, being reviewed by a committee or executives...
Continuing to go through my notes, picking up from my last post… Visuals The presenter said something that’s certainly a familiar challenge with facilities here in the U.S.: ‘”Patients often get lost due to a lack of good signs.” One…
I’m really excited to have Steve Bera as my guest for episode #256 of the podcast. I read about him as he was featured prominently in a chapter of the 1994 Pulitzer-Prize winning book Comeback: The Fall & Rise of…
I just returned on Wednesday from my first trip to China to meet with people and give presentations about Lean in healthcare. It was a whirlwind to say the least. I spent nearly as much time traveling as I did…
Here’s the transcript from the recent podcast that Chip Ponsford, DVM (of the LeanVets.com blog) and I did with Samantha Parrett, the Director of Business & Administrative Services at North Carolina State University Veterinary Health Complex. We know many of you prefer…
Thanks everybody for reading my blog here in 2016! It’s been an interesting year and I appreciate you taking time out of your busy lives to read and participate in the discussion. I hope this site will continue to be a part of…
I’m a car guy. Above all other mechanical devices that we engineers get to be involved with, I am fascinated most with these incredible machines. When you consider how automobile soperate nearly flawlessly even when enduring a spectrum of environmental…
As the 3rd edition of my book Lean Hospitals is starting to ship, I’m having some great conversations with people about the “State of Lean Healthcare” in 2016 (as much as one can generalize). Two of those conversations about the book…
I recently learned that a company called Anderson Continuing Education offers continuing education (CE) credits for nurses related to my book Lean Hospitals. See their page for my book. I am still trying to learn more, but they will sell the book…
As I’m documenting in the comments here, the collaborative eBook Practicing Lean has now generated about $700 of donations to the Louise Batz Patient Safety Foundation. Today, I’d like to share an excerpt from a chapter written by Andy Sheppard from the UK.…
Today’s post is an addendum from Saturday’s post on the apparent death of a health system Lean program: “Why Would a New Healthcare CEO Kill a Lean Program?“ If you read that post, there’s an interesting comment from a Presence…
