You might have heard of a “social media takeover” where a brand with a large following gives control of their social media feed to somebody who is promoting a cause or a social message. As many Americans are doing, I’ve…
My guest for Episode #377 is Ritu Ward, an experienced healthcare executive who has had success delivering quality, growth, and strategy while leading high performing teams. We have known each other for a while through Lean healthcare circles and she…
tl;dr: Airlines, including American and Delta say that masks are “required” on board, but enforcement of this supposed requirement is spotty, at best. It would be more accurate to say they’re “requested” or “recommended.” But, a new announcement promises tougher…
Joining me for Episode #370 is Edward Blackman, the founder and managing partner of Kelda Consulting. He has previously had Lean and process improvement-focused roles at organizations as varied as Whirlpool, Amway, and Spectrum Health. Today, we are discussing behavioral…
I had a phone conversation yesterday with an emergency medicine physician after her shift at an unnamed hospital in an undisclosed state. She had a number of frustrations to share and she doesn’t really have an outlet (and doesn’t want…
TL;DR: Psychological safety is a shared belief that you can raise concerns, admit mistakes, ask questions, or offer ideas without fear of blame or humiliation. Harvard Business School professor Amy Edmondson, whose 1999 research first established the concept, defines it…
Healthcare – Creating Value for Patients Sometimes you just need to get a team together and improve. Here’s a good example of use of A3 thinking to improve opioid prescribing in outpatient rheumatology. Reducing harm requires the conditions to speak up, raise…
The other day, I stumbled across an old article that I remember, as it was published in the Wall Street Journal in 2004. The WSJ normally has a paywall, but this article is old enough that it’s free to the…
Joining me for episode #354 of the podcast is Kim Hollon, the CEO and President of Signature Healthcare, based in Brockton, Massachusetts. I first met Kim about a decade ago and, as we discover during the podcast discussion, one of…
Healthcare – Creating Value for Patients It’s been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating, to many people’s surprise, that almost 100,000 deaths per year in hospitals could be prevented. …
My guest for Episode #353 of the podcast is somebody whose work I’ve appreciated for a long time — Quint Studer. I was first introduced to his book Hardwiring Excellence back in 2005 and I’ve been following his work (and…
Healthcare – Creating Value for Patients “Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an additional charge that was not indicated on the menu or previously mentioned by your waiter.…