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Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up...

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Naida Grunden, A Discussion About Lean, Aviation Safety, Captain Sullenberger, and...

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What Would #Deming Say? Polish Police Officer Fines Himself to Meet...

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John Seddon Comments on Managing Costs

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Obvious Incentives for Coverups

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Deming on Education

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PDCA-ing the Wii

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Mixtape de excelencia operativa de Ryan McCormack: 19 de abril de 2024 - MQG Consulting on GE Aerospace CEO Larry Culp on a Finger-Pointing Culture and a Better AlternativeApril 29, 2024
[…] . Los líderes y los empleados a menudo retroceden cuando oyen hablar de un entorno «libre de culpa». ¿No…
Mark Graban on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 24, 2024
What’s the beverage that you got charged differently for? Was a drink with modifications? Regional difference in pricing generally?
Monica on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 24, 2024
A small side-step from mobile orders is drive-thru. I tweeted/X'd at Starbucks earlier this week when I discovered that 2…
Mark Graban on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 24, 2024
Starbucks doesn't have franchises. About half of the stores are company owned and the other half or so are "licensed"…
Lyons on The Inconsistent Mobile Order Delivery Process at Starbucks Can Be FrustratingApril 24, 2024
It appears that Starbucks is franchised out as most most other establishments. Different Starbucks have different rules. However, the Head…