PDCA-ing the Wii


Nintendo to replace 3.2M Wii straps

Wii mishaps lead to busted TVs, injuries

If you've heard about the new Nintendo Wii  videogame system, you know it has a motion control sensor that you wave around to play games. Maybe it was error proofing (or maybe it was lawyer driven), the sensor was built with a wrist strap to keep it from flying if you dropped it during the heat of gaming.

Unfortunately, the straps are breaking. Controllers are flying into TV's, windows, etc. (I'd rather break my window than my TV). So, Nintendo will be beefing up the straps. It's the equivalent of an automotive recall, eh? Well, without the government involvement.

Nintendo will now allow customers to exchange the old straps, which have a 0.024 inch diameter, for a beefed up strap that has a diameter of 0.04 inch, company spokesman Yasuhiro Minagawa said.

“People tended to get a bit excited … and in some cases the control would come loose from their hands,” Minagawa said. “The new strap will be almost twice as thick.”

It's too bad the PDCA cycle couldn't take place BEFORE 3.2 million units had been sold.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Anonymous says

    Not enough lunatic game players in testing… :)

    Seriously, it is unnecessary to wave the thing like a madman to play effectively. In fact, going spastic with the controller is the sign of a novice player.

  2. Anonymous says

    Maybe they shouldn’t let novices buy it. That would solve the problem.

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