Boo! Webinar Recording! Metrics & Statistics Don’t Have to Be Scary
I'll be presenting a free webinar on Wednesday, October 31st at 1 pm ET... as you might notice, that's Halloween…
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Look Out! Be Careful! That Chart is Out of Control!?!
Here's the latest cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see past…
How Toyota Teaches a Japanese Hospital’s Doctors About TQM
Last week, I wrote about the influence of Total Quality Management (TQM) on Toyota -- in the past and the present,…
Home Runs as Tables of Numbers, Run Charts, and Process Behavior Charts
If you're not a baseball fan, I apologize for a second baseball-themed post this week. Baseball has a lot of…
Podcast #316 – @JamieFlinchbaugh Interviews @MarkGraban About…
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing…
My Article for the LEI “Lean Post”: React Less and Improve More…
It's been a while since I've contributed something to the Lean Enterprise Institute's online publication, The Lean…
“Measures of Success” is Done! Now Available in the Amazon Kindle…
I'm happy to announce that my latest book, Measures of Success: React Less, Lead Better, Improve More, is…
Understanding Variation: A BBC Simulation of Hospital Surgical Deaths
I'll be teaching my "Better Metrics" workshop (aka "Measures of Success," ala my book) twice in June:
Cambridge…
Video of My Lean Startup Week Talk on Distinguishing Signal from Noise in Metrics
Thanks to Eric Ries and the organizers for Lean Startup Week for allowing me to share video of my 15-minute talk…
My Talk in Vegas: Leadership Lessons from Statistics and Psychology
Today, I’m giving a keynote talk at the Lean & Six Sigma World Conference being held in Las Vegas. I don’t…
Ratings for “The Oscars” Were Lower in 2018? Should We Ask Why or Look…
As I blogged about yesterday, things went well at the Oscars... or, at least, no errors were made in the…
Every Metric Has Variation – What Can We Learn from NCAA Football…
Last week, I saw a headline about a drop in NCAA college football attendance.
I wasn't satisfied with the two…
“Why?” Not “Who?” Fixing Systems, Not Blaming Workers
Today's post is the first contribution from Shrikant Kalegaonkar, a frequent commenter here on the blog, LinkedIn,…
Two Data Points Don’t Make a Trend, So Read Beyond the Headline
When looking at data, whether it's the number of homicides in San Antonio or some of our workplace metrics, it's…
What Do the “The Toyota Way” Books Say About Visual Metrics?
As I've been writing about "process behavior charts" - a simple, yet effective method for charting and reacting to…
The 2017 World Series Had the Most Home Runs Ever. So What?
If you watched this year's World Series, you saw a lot of home runs. There were many dramatic home runs in late…
2-Data-Point Comparisons vs. Charts – NBA Big Man 3-Point Shots and Lean…
So many of our business metrics are reported in terms of two-data point comparisons. How much did the…
Highlights from a Great Book: “The Leader’s Handbook”
I've been going through the book by the late Peter Scholtes: The Leader's Handbook: Making Things Happen, Getting…