Starbucks Risks Getting Burned on the Metrics Rollercoaster
Shout out and hat tip to Dan Markovitz for his excellent blog post:
"WHEN LEADERS TORTURE THEIR EMPLOYEES"
…
Tags:
How We Can Easily Miss Signals in Our Metrics When We Rely on Red / Green Analysis
In many organizations, leaders rely on red / green color coding to evaluate metrics. They often see a single data…
Podcast #347 — Brad Parsons, Hospital CEO & Co-Author of…
Our guest today for Episode 347 is Brad Parsons, the CEO of NEA Baptist, in Jonesboro, Arkansas. NEA Baptist…
Measures of Success Related to “Measures of Success” Workshops
Each time I teach my "Measures of Success" workshop for Catalysis at one of their events, they give me feedback…
A Strong Signal in the Number of Home Runs — and a Surprising Special Cause
It's been a busy few weeks for me with work travel and, blogwise, I'm winding down into a few weeks of "blog…
Criticism of RAGs in the BMJ
In reviewing the excellent "Making Data Count" publication from NHS Improvement, I noticed some articles that they…
Chernobyl: Data Without Context is Dangerous
I really enjoyed the HBO miniseries "Chernobyl" that aired/streamed recently. You can watch it all now through HBO…
Episode #2 of the “Lean Whiskey” Podcast on GE, Boeing, and More
Mark and Jamie
Jamie Flinchbaugh and I got a great response to the first episode of our new "Lean Whiskey"…
Metrics Require More Than 2-Pointers or 3-Pointers: NCAA Men’s Hoops Final…
Two data points are not a trend. But, one data point can be a "signal" that a metric has changed enough to merit…
Input Wanted: Figuring Out How to Price the Paperback Version of “Measures…
I'm going to think out loud here about book pricing for the paperback version of Measures of Success: React…
Don’t Overexplain College Football Playoff TV Ratings Being at “An…
We have to be careful with text descriptions of business metrics -- this is true when it's numbers in the news or…
Operational Excellence Mixtape: Best of 2018
Hi All - here's a collection of the most read Mixtape links from 2018. I compiled the links with the greatest…
Year in Review: My Podcasts About Lean and More
It was a busy year for me in the podcast realm. I produced 33 "Lean Blog Podcast" episodes of interviews about the…
It’s Been 25 Years Since Dr. Deming Passed Away
Today marks 25 years since W. Edwards Deming passed away in 1993. I remember sitting in a statistics class as an…
Using Process Behavior Charts to Compare Organizations (Like VA Healthcare Sites)
As you might recall from an earlier post, I'm presented a free webinar on December 18 (hosted by KaiNexus) titled:…
My Embarrassing Sushi Mistake in Japan; Standardized Work, Leadership, and Mental…
I had a great time and learned so much as a guest of Honsha and their Executive Development Mission trip to Japan…
Videos by Skip Steward That Explain Routine Variation and Rules for Finding…
You might remember the podcasts that I did with my friend Skip Steward, the Chief Improvement Officer at Baptist…
Podcast #323 – Davis Balestracci on “Data Sanity”
I first met Davis Balestracci at a conference a few years back, where I heard him give a very spirited and…