Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Womack on Respect for People
Jim Womack's E-letters - Respect for People
Jim Womack's most recent e-letter is one of the best I've read in quite a while. I...
Gaming the Numbers in the UK, Again
Blundering hospitals 'kill 40,000 a year' - Britain - Times Online:Ah, gaming the numbers... everyone's favorite pastime. It certainly is here in the State,...
You Can’t Force Suggestions
There was a question on the NWLean email list about suggestions, in the context of The Idea Generator: Quick and Easy Kaizen, reading in...
Airport Heijunka
DFW Airport | pegasusnews.comDFW International Airport will distribute more than $10,000 in "DFW Bucks" on December 20 and 21 to encourage families to check...
Smart or Dumb Machines?
Why Nobody Likes a Smart Machine - New York TimesGood article here about Donald Norman and his views on some of the poorly designed...
Not following the "Standard" lets an athlete off the hook?
Jenkins beats doping charge -- chicagotribune.comHere's an example of a testing lab not following their own industry standard work, an error that "vindicates" (in...
The Danger of Overproduction?
PEPCON disaster - Wikipedia, the free encyclopediaIn some Saturday afternoon background TV watching, my ears perked up when I heard about this story on...
LEI Webinar Tomorrow with Cliff Ransom
Our friend Kevin at Evolving Excellence has written about Cliff Ransom before, so I'm excited to see the LEI has a webinar with him...
When Systemic Problems Don’t Get Solved
This past week, I stumbled through a systemic problem that might not ever be solved, namely the National Car Rental service at Terminal 3...
Reader Question on Poor Performers
Here is another reader question I received this week:I was wondering how you deal with removing people from the company who resist change while...
A Simple Question with No Simple Answer
We spend a lot of time here talking about how to prevent Lean failures and what some of the root causes are. I...
Employee Engagement Survey
As the end of the year approaches, it's always a good time to reflect, including the "am I happy with my current job?" question....
