Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Lean at a Wisconsin Children’s Hospital
Children's Hospital is going lean - The Business Journal of Milwaukee:Wisconsin is a state that seems to have a disproportionate amount of Lean activity...
LeanBlog Podcast #51 – Randy Russell, Lean in Law Enforcement
Podcast Episode #51 is the first part of a two-parter (listen to part 2 here) with retired Lt. Randy Russell of the Jacksonville Sheriff's Office,...
Lean Cultures in the Top Small Workplaces
Top Small Workplaces 2008 - WSJ.comToday's WSJ was well worth the $2.00. Yes, I subscribe to the online Journal, but there's something nice about...
In Customer Service, Apologizing Does NOT Get to the Root Cause
Making the Most Of Customer Complaints - WSJ.com:
Here's a good article from the WSJ about customer focus and quality improvement:
"All too often, companies have...
Muda Reducers for Computer Users
Tech Tips for the Basic Computer User - Pogue's Posts - Technology - New York Times BlogThis isn't really a "Lean" post, as much...
Laying off Lean People
Mass General cuts 200 jobs - Daily Business Update - The Boston GlobeTimes are tough, financially, for many organizations -- hospitals included. About two...
Apple’s Newly Discovered Manufacturing Prowess?
The 'Brick' is... | 9 to 5 MacThere's news that Apple is going to announce new laptops. I love my MacBook that I just...
The Full Q&A at Gemba Pantarei
Thanks again to Jon Miller for his great questions and for hosting the Q&A, all three parts.Here are links:Part 1 | ...
A Dutch Review of "Lean Hospitals" (and Part 2 of Q&A)
Centre of Excellence for Care and Cure - Lean HospitalsI apologize if this is too self reverential, but it always fascinates me to see...
A Lean Guy Reads FORTUNE
As I was reading the latest issue of FORTUNE (October 13), I had a few Lean thoughts based on a few articles (which I...
Student Lean Survey
From a student at Missouri University of Science and Technology, posted with permission:Lean Awareness Survey: I have a Master's student performing some very interesting...
Mark’s Q&A With Jon Miller, Part 1
Lean Manufacturing Blog. Kaizen Articles and Advice | Gemba Panta Rei
Jon Miller, the host of the Gemba Pantarei Blog, is kind enough to be...
