Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
A Hard Habit to Break: Why Lean Problem Solving Fails When...
TL;DR: In Lean problem solving, the hardest habit to break is jumping to solutions too early. Effective PDCA and A3 thinking require discipline in...
Goodbye Dr. House, Hello “Respect for People”
Dr. Robert Wachter has a great column in today's USA Today: "Column: Gregory House M.D.: RIP" and it's republished on his blog, with its...
“Healthcare Kaizen” Book Release Date Now June 27
After the date had been previously pushed back to July 27, due to some delays on the publisher's side, I''m happy to announce that...
Podcast #148 – Naida Grunden & Charles Hagood on ‘Lean-Led Design’...
Episode #148 is a conversation with a returning guest, Naida Grunden (previous episode) and her co-author Charles Hagood (of Healthcare Performance Partners), talking about...
DirecTV Makes it Hard to Cancel & Move
I've been a happy DirecTV customer since 2007, when I switched from cable so I could get the Big Ten Network when it launched...
Lean on Alaska Public Radio
After meeting him at a conference a few years back, I consider Patrick Anderson, executive director of Chugatchmiut, to be a good friend in...
My Flight Attendants Coffee Kaizen: A Lean Journey in the Skies
As a very frequent flyer on American Airlines, I've learned not to expect much from the company and its employees in terms of customer...
“Lean Effort Pays Big” in a Colorado Springs Hospital
Thanks to blog reader Justin Lewis for sending me a link to a post on his hospital's blog -- from Memorial Health System in...
Changing Leadership Styles with Lean
As I've heard people say, Lean management isn't necessarily complicated - it's just very different.
In an organization that is undergoing a "Lean transformation," leaders...
Scared to Death: Worry about hospital errors, not pink slime
I had an article published in a California newspaper and it will hopefully be picked up by others. The headline is "Scared to Death:...
Podcast #147 – Scott Patten and Peter Armstrong, Founders of LeanPub.com,...
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Episode #147 is a part two of a conversation with Scott Patten and Peter Armstrong from LeanPub.com (listen to part one in episode #140). They...
What’s Wrong with “What’s Wrong With the Lean Start-up”
A few years back, I coined a really bad acronym: L.A.M.E. One of the things it can mean is "Lean As Mistakenly Explained." It's...
